Hertz Rent A Car

The car was washed the day prior per the representative but it looked like it was driven the day of. I didn’t take pictures of the inside but the seats were discolored and it had a stench of a smoker. They had no other cars available in that same size. Customer service was great and staff were very friendly.

0 stars would be more appropriate! Unprofessional behavior, terrible service, bad attitude and credit card fraud all sum up what you are likely to experience at this dump of a location. I rented the vehicle at a different Hertz in Tennessee and had arranged a one way drop and was picking up a vehicle to return with the following week. My reservation was paid in full at the Hertz I rented from in Tennessee. When I arrived at this location I stood for over a half hour while one agent was on the phone, apparently taking a personal call. The other agent was working with another renter and taking forever. No one spoke aside from directing me rudely to "have a seat." The lobby was filthy and this location is in a bad part of town. Neither of the two agents were even remotely friendly. The agent who assisted me was Darnell. I stated that I was returning and he said "okay, you good to go". I told him where I was parked and assumed he'd check the vehicle with me. I said, do we need to look at it? He repeated that I was good to go. Since I was already late to an appointment I left, and within minutes received an email showing that I had been charged an additional $356.54. I initially thought this must be reflecting what I had paid already plus another fee of some sort. I called the Knoxville location and was told that it was a cleaning fee and a drop fee. The car was certainly NOT dirty, it was only me on the drive and I removed a water bottle and mint wrapper before I turned in the keys, nothing left in the car. The car needed absolutely NOTHING that would warrant a 250.00 cleaning fee. They also assess a $100.00 drop fee that was not supposed to be on my rental. These charges were absolutely NOT authorized, and I was never called or notified that they were charging my card. I tried dozens of times to call to speak with someone here, they NEVER answer the phone. Thankfully, customer service refunded the fees and are investigating these unscrupulous practices. There are many other Hertz locations in the area, I chose this one as it was most convenient to where I was going. Do yourself a huge favor and find another dealership, these people are criminals!

I have been here twice while visiting Columbia. The first time they didn't have the car I reserved so "upgraded' me but charged me the difference. This last time I reserved one using a AAA discount. When I arrived the man at the front tried to charge me twice as much as what I reserved it for. I showed him my online receipt and he still insisted I payed less than that days I reserved for so I again pointed to the receipt which had the correct amount of day. He then said it was tax. So he tried to convince me tax was $200+. I asked him to take off road side assistance since I had AAA and the insurance since I had my own. That dropped it about 240$ for 4 days. Save yourself some money and time and go to enterprise. There no haggling and they have the car you reserve.

I would recommend y’all not to go here because this place will try to rob you out your money they tried to rob my momma but we had pictures of everything

Management is very unprofessional. Upon arrival, the manager was sitting slouched in the chair with his legs crossed. The only engagement was from the woman behind the desk. As she Towannachecked me in he Johnathon condescendingly speaks openly on how she needs to input the computer info. The “manager” then proceeded outside on appeared to be a personal call on his cellphone. I was told prior to arrival for pick up that the vehicle was ready. The same lady that input my info is also now cleaning and vacuuming the vehicle that was returned this morning while he is now sitting in his truck on his call and watching her. It wasn’t until another customer pulls up that he gets out of his car and assist the customer inside the store. The manager never showed any type of courtesy, respect or professional behavior. Hertz was a very honorable business at one point. Can we get back to good customer service PLEASE!!

On Oct 5, I made reservations with this branch because my car was due to be repaired on 4 Nov 2021. The morning of the 4th I dropped my vehicle off at the body shop. I attempted to call HERTZ several times but could not get through because their phone was inoperable. When I arrived at the location to pick up my reserved vehicle I explained to them that I couldn’t reach them by phone. They responded, “Oh, our number changed.” After the associate checked to see if I had a reservation I was told that they are under a new system and I no longer have a reservation. They told me that I needed to contact the insurance company again to have them resubmit the authorization for a rental. I believe this is poor customer service because I was never notified that my reservation was cancelled and that I needed to make a new one through the insurance company. Having a new system is no fault of mine. As a customer I did everything I was supposed to do. The employees did not seem to care how much of an inconvenience it was to me not to have my reserved rental ready. After speaking with the insurance company, I ended up booking with Enterprise.

Where do I start? I called the Two Notch location numerous times before finally getting ahold of someone. That should have been my first clue. Female staff acted as if I the only customer there was bothering her when I arrived for my rental. I was given a huge van to drive for 20 days!! I normally drive a 2 seater, so this was a huge difference. Not a van person, but in a pinch,, I took what they had. I did ask for a car, midsized, and was told as soon as one became available I would receive a call. That never happened. I use another rental company for my rental needs, however, my insurance provider arranged this rental. Hertz needs to do better!

An accident that disabled my car meant I needed a rental. I spoke with Demetrius Bassett at Hertz and he made the reservation quickly and efficiently. When I picked it up, Demetrius met me and gave me a thorough explanation how everything on the van worked and sent me on my way. He made a difficult situation easy to deal with and I appreciate the professionalism and care he afforded. This man is an asset to Hertz.

To whom it may concern, After speaking with Jane in customer service I was instructed to send an email to Hertz customer relations...After being on hold for about 15 min. It is really shameful that this is the only way you can file a complaint. On June 23, 2020 I called the Two Notch Rd location for Hertz to reserve a vehicle for 3:30pm. I arrived at 3:00pm and was told that they did not have a mid size car available. Jonathan said that I should wait until 3:30 to see if a vehicle will be become available. I stated to Jonathan that am a Gold Member and I could upgrade to a premium car. Jonathan said that those cars were not available and that I needed to wait. At 3:30 there was still no car available. I asked again to upgrade and was told very rudely that I could not upgrade. Again my reservation was for 3:30 and there were premium cars available. I am a Hertz Gold member. I waited until 3:45 and a car became available. If I had not had a family member who had just passed away and would have canceled my reservation and went to another car rental company. I have rented several cars from Hertz and and have never had any issues like this in the past when needing to rent or upgrade a vehicle. The way that Jonathan treated me was unacceptable. I am shocked that Hertz would employ someone with such terrible customer service skills. Jonathan represents Hertz and if this is how Hertz treats its loyal Gold members I don't want to be apart of it. Dealing with the public is an important part of this job. My complaint is about not being able to upgrade when there were SEVERAL cars available for me to upgrade to and Jonathan did everything in his power not to give me an upgrade. I was there well before my reservation time. I am hoping that Jonathan is coached on how to offer customer service to your loyal customers. Customers renting cars is what keeps your business going. No one is going to want to rent from a company that treats it customers so poorly.

Awful. Can I leave less than one star? My vehicle was hit by a Woman insured by State Farm. State Farm now exclusively works with Hertz. That being said, if I had the option, I wouldn’t have chosen Hertz in the first place. I had a scheduled pick up for 4:30PM at the repair shop my truck is currently at. They arrived 45 minutes late at 5:15PM. When we got to the Hertz location we were informed that they are closed, and can not rent us a vehicle. The truck that is in the shop is our only working vehicle. My wife is 38 weeks pregnant, and came with me on the off chance that she goes in to labor. After being kicked out at close to 6:00PM by the branch manager, we stood outside on Two Notch Road in the dark for close to an hour before a family member was able to pick us up. We now have no car, no way to get to work, and no way to get to the hospital if my wife goes into labor. If given the option, I will NEVER use any Hertz after this experience.