Highland Family Medicine

its almost impossible to reach the office. the automated answering machine mentions their business hours twice and actively says its outside of their business hours. its friday, 1:54pm. wild considering the possibility that the medication someone may need called in could be you know, important. take it for what its worth but im getting a different doctors office and would suggest you avoid this one too to not have to find a new doctors office twice when you quickly realize this one isnt very professional.

I cannot say enough good praise about this office. Dr. Reece is my physician and I think she is wonderful! She is very through and takes time to listen to any concerns I may have and answer questions clearly. It is also important to have friendly and competent front office staff. They are tasked to answer all incoming calls, scheduling appointments and dealing with patients all day. In my experience, the front desk have always been kind to all the patients coming into the office and they greet you when you walk in. I'm happy with the care that I receive here and pleased with how I am treated. Thank you Highlands Family!

So much turnover and poor service. I've had 3 different providers over the last 6 months and they denied filling my prescription because I had a $20 co-pay balance.

I absolutely love this place. I moved here a few years ago and reached out to my insurance company for a PCP they directed me to Dr Reese and I have stayed with her through other coverage. She is great and this clinic is professional and very friendly. I can't say enough about this place and have never lacked complaints about my doctors and their offices in the past.

The office staff here are have the rare combination of being efficient and capable, but also compassionate and attentive. My provider Kara was great - fast but not at all rushed, listened to my concerns, and gave me all the information I needed to feel comfortable with my treatment. It was easy to make an appointment and I didn't have to wait a long time.

This place is not good, shoddy and inconsistent care, as well as poor follow up for prescriptions. Charged a premium for bloodwork and didn’t provide any documentation of the results, just a phone call explaining nothing informative. I would not recommend this place if you have reasonable expectations of care. My wife ran out of her prescription and they couldn’t fill it after 2 attempts, now she’s been dealing with withdrawals and can’t see her clients at her mental health practice because she can’t get the prescription filled to treat her health.

A one star would be an amazing feat. Where do I begin, for one, typically you never see a fully equipped professional doctor. I have gout. Anyone with gout knows you should either one have extra medicine around or two have a professional doctor who will call in the appropriate drugs when you see a flare up. But hey - why not clip the 100+ for the visit and have your patient crying for two days prior to prescribing what drugs have zero risks to the patient. Oh, in my charts, which they refused to look at they communicated to me to phone should I have another flare up this was a year earlier I did go to my wife’s doctor fwiw who phoned those drugs in immediately, adding 3 subsequent refills should in BUT HERE is the best of all. My wife has a history of Addison’s disease. For months repeatedly she would go to the office running through symptoms. Multiple times, I quote, the doctor communicated to her she must simply be a tired Mom. Tests or proper procedure - why bother? Oh, and the fact that’s she has a history of a fatal adrenal disease, who would notice. By the time she finally rose to the point here we had to admit her to the emergency room for multiple nights, it was too late. When she finally had an appointment with a real doctor... the comment was clear, “you are incredibly lucky you are still alive.” Thank god she made it thru the emergency room visit. Thank god she is still with us because she is an amazing wife and mother.

If you love wasting your time this is the place for you! Been a patient for a year and only had two appointments. At both my appointments blood work was ordered and both times the blood work discussed in my appointment was not ordered and messed up. The doctor Kara Burkhardt did not follow up with me, and the only way I knew about the errors was after multiple calls requesting my blood test results. I told the front desk about this issue, nobody every followed up with me. Regarding their reply- I already called last week and you said you’d get back to me. You never followed up. What a joke.

It's weird that I am excited to go back to the doctors office. As a newly insured adult, this was my first time selecting a primary car physician and I wanted to make the right choice. Naturally I chose HFM because of its location close to my home and all of their raving reviews. After a scheduling error and miscommunication they were able to get me in same day to see Dr Reece. She was more than helpful and an all around delight for my first visit in. Quickly willing to help me with the issues I had been having for over a year with some quick fixes as well as setting me up with the right specialists. I can not wait to go back and see them again to help me down my road to proper health. If you are looking for a great Primary Care Physician, Highlands Family Medicine is the place to go!

They physician and staff listened to me. That alone made for a great experience. I didn’t have to wait and they were so good at putting me at ease. Everyone made my experience comfortable so that In the future I don’t have to worry about going to the doctor’s office. I really enjoyed seeing Dr. Reece. She is intelligent, competent and very personable.