Home Loan Investment Bank, F.S.B

I have had my loan with this company for 2 & a half years never had an issue until I noticed on the 11th that my payment did not come out of my account I was very nervous I did not want to be penalized or anything. I then called & was told that the payments came out on October no problem. November no problem, but for the month of December It looked as if on the 7th I payed off my loan. WHICH WAS COMPLETELY FALSE. The women then told me maybe someone payed off their loan & put the wrong account number & it was put into my account, which if it was the case they should be paying better attention. She told me "You shouldn't be penalized, but I'm not sure" which why would I be it wasn't my fault?? I was told someone would get back to me in 48 hrs, which had me on edge because I had no Idea what was going on. SOO i decided to call back & another woman told me that they sold my loan to another company... Which i guess companies do all the time, but without any notice never got an email, call, anything in the mail. I was completely blindsided & it was very unprofessional, & all of that running around when the first women could have just told me that is what happened. If you don't want to be blindsided or want to work with a bank more professional, do not choose home loan investment!
1 9 years ago (15-12-2017)