Homecoming at Terra Vista

I received excellent customer service from Kristina. On the tour, she explained everything where I understood and appreciated! This a new experience for me and she made me feel comfortable as if we already knew each other. She went above and beyond!

Dear Kalhani Height, Thank you for your prompt response and your understanding of the concerns. I truly appreciate your willingness to address the issues I mentioned. I would like to transfer to a different unit within your property, but I encountered difficulties due to the income requirement. I'm glad to hear that you are actively working on improving the training and awareness of your leasing office employees, as well as enhancing communication and follow-up procedures. These changes will undoubtedly contribute to a better overall experience for residents and applicants. I am encountering difficulty in transferring to a different unit due to what appears to be an inconsistency in your company's policy. My current unit's renewal rate has been set at $3,068 per month, and I am permitted to renew it. However, I am not allowed to transfer to another unit with a monthly rate of $2,934 due to the income requirement, which seems contradictory. I am sharing this feedback with the sincere hope that it reaches the corporate office. I have been a loyal member of the Lewis community for over ten years and have had mostly positive experiences with the company. However, I would like to address a pressing concern regarding our interactions with the leasing office, which has been a recurring issue and needs immediate attention. One of the primary challenges I've encountered is the inconsistency in information provided by employees at the leasing office. It appears that some employees are not entirely familiar with the company's policies, and this has led to discrepancies in responses to similar questions, even when posed to multiple employees within the same office. I believe this may be due to a lack of comprehensive training or perhaps a lack of motivation to fully understand and adhere to the company's policies. As a result, I have faced difficulties in obtaining accurate and consistent information. However, I must emphasize that my experiences with the maintenance workers have been positive, and I appreciate the company's transparent approach to managing fees associated with moving out, such as the proportionality of costs. These aspects have been commendable, and I hope they continue to be maintained. Nevertheless, the lack of flexibility in terms of how policies are applied is a significant concern. An incident that illustrates this issue occurred when my wife and I scheduled a visit to view one of the house plans. Unfortunately, the unit was not ready as scheduled, and this was without any prior notification or updates regarding the situation. We left our contact information and requested to be informed of any changes, but we received no calls or updates. When we attempted to reschedule and communicate with different employees, the process became needlessly complicated. I was even promised a call back on a specific day, but this never happened. Without going into further detail about other incidents that showcased the inconsistencies and conflicts in certain policies, I believe it is essential to address this issue at the root. It is crucial for our employees at the leasing office to have a better understanding of the company's policies and be more equipped to provide accurate and consistent information to clients. I am sharing this feedback with the sincere hope that it reaches the corporate office and prompts necessary actions to improve the training and awareness of our leasing office employees. My intention is not to criticize but to contribute to the betterment of our community, as I genuinely value my association with Lewis. Thank you for your attention to this matter, and I look forward to seeing positive changes in the near future.

5 stars to Quantrelle!! I have been by expecting an oversized package from Bed Bath & Beyond containing a large blanket chests. UPS delivered it to the wrong apartment and the resident kindly brought it to the front office. Q the night manager brought the oversized package directly to my apartment! He saved me the hassle of trying to find someone with a truck in order to pick it up from the front office. I can only imagine how busy he must be since this community is so large, but he was still willing to help me. Q was so kind, friendly and just went over the top with customer service! It is greatly appreciated! Thank you so much!

I am writing to express my deepest gratitude for the amazing support you provided during my recent move to a new apartment. Your assistance has been invaluable, and I am truly appreciative of all the help and support you offered. Moving to a new place can often be a stressful experience, but thanks to your unwavering support, it turned out to be a smooth transition. Once again, I would like to extend my heartfelt appreciation to you for everything you did to make my move a resounding success. Your friendship and assistance mean the world to me, and I want you to know that your kindness will never be forgotten. Thanks Caleb Mueller.

5 stars for the maintenance staff leasing agents and service desk! Unfortunately, an issue with our unit arose that was so disturbing and serious, I can’t in good conscience give more than three stars. We love this community and chose to live here twice because of its location and amenities which are excellent for families with young children. Special thanks to Alan, Gilbert and Brandon for your exemplary customer service. Brandon, we’re so glad to have you here at Homecoming! Your friendliness and kindness is appreciated! Gilbert, what a great, friendly guy, and so helpful! Excellent service! Alan! We’re so grateful to you for your kindness, and support in some very difficult situations. Excellent service and work too! The leasing agents and service desk are super helpful! Jayden Ellis especially for going above and beyond to help us. Without going into details, three stars because some very challenging issues did arise for us after a few years of great, problem-free residency which should have been handled better by management. The support staff did their best and we are grateful to them.

I want to take a few minutes to recognize the Assistant Maintenance manager at Homecoming at Terra Vista community, Jesse C. I want to commend him for his high touch approach to resident issue resolution, his professionalism, and best in class service. I have lived in 4 different units over 12+ years. I absolutely love this community. I recently moved to a new Lakehurst unit. There were a few hiccups and mishaps that I addressed to the office. All of the maintenance team responded and as always, were quick to prioritize my issues and were accommodating to my family. Jesse came personally and reviewed any and all of our concerns. Over the next two days he coordinated a plan to resolve all outstanding concerns and personally tended to them himself amidst his own busy schedule. He spent a Sunday as well as overtime on a Thursday to complete open work orders to make sure we would be set to complete a comfortable move in. I have a great relationship with the maintenance team here, however this was my first experience with Jesse. I feel it is important to recognize those who go above and beyond for others simply to provide a 5 star experience. I am sure this is what has been instrumental in his career progression as well as success and respect amongst his peers. I hope that he keeps influencing the culture and continues to define top tier service. Thank you Jesse, maintenance team, and front office. You have me as a resident for more years to come due to this experience. Cheers!

I had a great move in experience today at Homecoming! Daniela and Paulina were so helpful and made the process for getting my keys so smooth and easy. Also, Anthony and his crew from maintenance did a great job preparing my unit and explaining all the details of maintenance on the walk through. All an all, very happy to be at this community.

Every transactions make it happen on mail, since they will add extra charges for nothing and then trying to justify it. One example charged me as they claimed I had pets and there was pee inside the carpet which was completely untrue, I don't pets and my wife is allergic to cats and dogs. Then they said there was no pee, but they had to replace it because the carpet was old and even I though I was there for 1 year I had to pay a % of the cost. Then they told me if I deposit the key in a deposit box I wouldn't get charge, well Surprise !! I was charge for another day of rent. there were at least 3-4 items I had to question them, some of them I got a refund and some I just got fed up to deal with them. The Facilities are beautiful and they do a lot of activities, but be careful if you have young kids, there is bad influence with the kids around the complex, also there are a lot "packages lost", later There was a thief living in my area and the police came to capture him, which made me worried for my family. I would not recommend this place for sure.

I had no hot water and my garbage disposal wasn’t working. I put in a work order yesterday and just about an hour ago STEVE fixed them both in 15 minutes. Such a kind person, knew his job and you are lucky to have him here, and so are the tenants! Thanks to Steve I can wash my dishes and take a shower. Such a nice gentleman!

I loved the facilities at Homecoming started from day 1, over the months I realized that there are lots of "package lost", police arresting people, loud neighbors and gang of kids disturbing people's life. So I decided to leave. This is where the story becomes dark, at Homecoming you get charge for everything .. even for things that are not your responsability, they make charges of a few hundred here and there .. so it does not worth to lawyer up, so you decide to pay. - Personally I got charge DNA test for pets, even though I dont have pets - They charge since the Carpet needed to be replace because they said after a test, it shows there was a pet inside.. again I NEVER HAD A PET INSIDE MY APARTMENT, in fact the carpet was intact only the starts were dirty, yet they replace the whole apartment .. - I received 3 FINAL statements, every time they would add or remove fees at will, so clearly they try to find ways to keep charging. After requesting a written statement from a supervisor that I would not get more "Final statement" and no more charges would be done I was sick and tired by then then I got a docusign to pay what ever balance was left. - SO I DID. 2 Months later AGAIN a get a letter that I have a balance to pay. I contacted the office showing the email I got a written statement that NO more charging would be done.. and they just keep ignoring my emails after weeks of chasing them. Now I don't know what to do to get out of the way of this sick people. - They took my deposit. - Got charge for everything they wanted and I PAYED. - Got the docusign done . - I'm trying to get an answer from them and they ignored my emails. Update : A day after this post I had a call with a manager who told me everything would be taken care, an email would be send out as confirmation . 2 weeks later, I receive another letter again asking for money and I still haven't receive any confirmation email. Another Update: An Agent called me today and send an email for the confirmation that is all cleared out. - I hope I don't receive more notifications. - I know every place have their bad sides.. this one is not the exception, however the staff DO follow up and try to resolve the issues and of course they try to improve..