Hood River Cinema

Amazing up grades! Amazing staff and management, great place to enjoy a movie! Unfortunately I witnessed a customer who was putting their feet on the new seating and they were caught bringing in outside food and they were very rude to the staff just because they were doing their job! I see they wrote a bad review but didn't say anything about what they did to receive the service they got. I think the staff was very respectful considering the true circumstances! If I could give an extra 5 star's I would.
5 8 years ago (07-05-2018)

Best theater in town. Nice rocking and reclining seats. Sound and video is meh..
3 8 years ago (30-05-2018)

This is review is for customer Service. Employee Madison is completely rude to the extent where other employees apologize for her behavior. She also made a racist comment about a friend I had with me. Also there was a line of about 20 people and there was 6 people behind the counter and after multiple people asking for them to open another register they refused. You pay for time at a theater and you don't want to waist it standing in line waiting for employees to not help you. I will not return to this theater now will I recommend it to anyone.
2 8 years ago (07-05-2018)

They really don't even deserve one star, as their customer service is terrible. I have brought my family to this theater several times over the past five years that we have lived in the gorge, and I must say the high school kids that work there are some of the rudest I've ever encountered. They must not receive any customer service training when they are hired as they don't say thank you, come again, and are rude when asked pointed questions about issues we have had on different occasions. They have an attitude of "I don't care" when dealing w/a complaint, and worse, the manager isn't any better. If you want good customer service, go to The Dalles theater.
1 8 years ago (07-05-2018)

I wish I could give this theater a no star rating. The staff is unprofessional, the manager is unprofessional. It is clear that they believe they have a monopoly on watching movies in the Columbia Gorge, their attitude and customer service reflects that. Best to go to The Dalles or wait until a movie comes out on Blu-ray.
1 8 years ago (07-05-2018)