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Reviews, get directions and contact details for Hoover Glass Services

Hoover Glass Services
"Hoover Glass is a full service glass company, offering commercial and residential services around the Birmingham area."
Address: 2252 Rocky Ridge Rd , Birmingham 35216, AL, US
Phone: (205) 979-2208
State: AL
City: Birmingham
Zip Code: 35216


opening hours

Monday: 08:00-17:00
Tuesday: 08:00-17:00
Wednesday: 08:00-17:00
Thursday: 08:00-17:00
Friday: 08:00-17:00


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Reviews
Needed a mirror installed on a door for an antique and was from out of town. Great service. Quick response. 1st quality workmanship. Karen was great to work with. Highly recommend these folks.
Great customer service! We ordered a shower door after a bathroom renovation. It takes a few weeks to come in, but they came to install it right away.
We needed a shower door. Everyone was really nice. They measured and a few weeks later installed. Everything looks and works perfectly.
Best service and the nicest owner in Glass today.They take care of the customer.
Kiran was very much helpful. it took almost a month to send a guy over to see the glass which is understandable because of the current events. only thing that really disappointed me that after the guy came to take measurements i got my estimate and a week later I told them to go ahead and charge me full instead of the deposit. Not even 10 minutes later i got a new estimate + $200 more. I don't understand how they had almost a week of sending me emails about my total and once i finally pay they tell me that my glass is different than what they wrote down and want to charge me $200 extra. thanks kiran for you help i really do appreciate it but i will be taking this to a different business.
This is a great glass shop. They will cut glass to order for pick up as well as do installations. Their prices are fair and they are good people to work with.
I would strongly suggest you avoid doing business with this company. While I loved Karen and her customer service from a phone perspective, back office and field staff and internal operations are incredibly disorganized...I'm comfortable to say incompetent at this time. At the end of April, I chose this company after exploring several. They promised 7-10 product delivery upon receiving the order. I needed the glass by 5/26 so I did not foresee this deadline being a problem...a month later...I still don't have shower glass. On 4/26 they took measurements and gave me a quote. I ordered on 4/30. On 5/1I happened to come home for lunch and found their truck in my driveway. They had taken the incorrect measurements and had shown up unannounced! At business day #9 5/11, I still had not heard from them so called to schedule my installment of glass for 5/17. They called on 5/16 to say the "hardware had not come in" and had to postpone until 5/24. Again, I took off work on 5/24 for a 4-hour install. As I patiently waited on 5/24, noone showed up. I called and they said they were sorry but they would have to postpone - NOT EVEN A COURTESY CALL. They said their next available appointment wasn't until 6/3. The only reason I chose to do business with them was because of their quick turnaround. They moved my appointment to today 5/24. They just showed up. The glass is the wrong size. I asked why they didn't measure before they arrived; they didn't know and apparently don't have QA standard operating procedures in place. Once their staff left, I noticed that they had chipped and scratched my new marble tile in the shower trying to force the glass in. When I spoke to the owner, she offered no apology. She didn't offer a solution or new glass or a plan for rectifying the situation; she simply asked for the easy way out: refund of money and agreed to pay for the tile repair we'll see if that actually happens and asked that I find a new vendor because she didn't think she could meet my expectations. I think we should all follow in her advice: if you need custom glass, it's best to look for another vendor elsewhere.
Bobby is professional and super helpful. The glass cutting service is reasonably priced.
I needed tops for small nightstands, called, and they gave me exactly what I needed! Customer service was excellent, 1-day turn around, and the price was great.
I was pretty confused with what I needed but with their friendly service I ended up paying less than what I was thinking to spend and also received all of the correct items for my project
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