Howard Hanna Insurance Services Inc

This place is completely ridiculous. Home sold late May. Settlement coordinator could not get in touch with buyer agent to set closing. Finally email my realtor and settlement coordinator, only to be told payoff might not be able to be acquired. This woman, Jody, had well over a week to obtain this information, then when I request an appointment due to her and the buyer's agent not being able to pull things together, I get an email saying 0900 doesn't work, 1600 will have to do. Complete chaos and wish there was another option. I have seen 5 year old children with lemonade stands conduct better business. Complete chaos. Don't just walk away from Howard Hanna, RUN.
1 8 years ago (24-07-2017)

Barbara is amazing!!! Such a wonderful person to deal with! Thank you for being amazing!!!
5 8 years ago (18-11-2017)

My real estate agent Gloria was great and would have given her 5 stars. Their mortgages services are borderline amateur. During the process they badger you for information which is OK because there is a lot to do in a month. The problem is that they asked me for the same information twice on several occasions. They asked me for information that I told them I could not get until 5 days before I closed because that was when I was selling my previous home. Additionally, I had a flood in my basement 2 weeks after moving in and the insurance check required a howard hanna mortgages signature. It took them two weeks to tell me what I needed to provide them and then when I did provide that info to them, they changed their mind. During that 2 weeks, i told them that I had a flood and I wanted to get it resolved ASAP to avoid living in mold and that did not seem to matter to them. All they seemed to care about was following their protocol which they seemed not to have. It was a check for $4500 not $50000. Well, by the time they signed the check and my contractor started, the mold spread throughout the condo. Thanks Howard Hanna, I hope your audits go smoothly at least.
3 11 years ago (24-08-2014)

"Switchboard" very rude! I called to find a listing and was transfered with out being told I was being transfered. Then back to the operator..I asked; "to whom and I speaking?" and was told "switchboard" - "Switchboard", you are rude and could use a class on phone ettiquette" - have a great day!!,
2 13 years ago (18-02-2013)