Hy-Vee Pharmacies

My dr office called in a script at 10am and it was finally ready by 645pm. Finally able to get to the pharmacy by 730pm and it's closed. Website says they close at 8pm. This is my 3rd prescription filled here and they are the slowest to fill scripts. When someone is ill they need their scripts soonest. Not be made to wait until the next day. I'm going to find a new pharmacy.

I have been getting my meds from here for more than 10 years. I am about to go somewhere else. The drive thru has become so slow. Instead of letting someone sit there and wait for their script to be filled, why not have them pull back around so you can take care of the other 5 waiting in line. I understand there can be a wait. However sitting in line for 25 min for the person in front of me to just then get their script filled is not at all ok. Also, the attitude of SOME of the staff is nasty. If you do not like your job or someone ruined your day, please do not take it out on me! Been very loyal to that HyVee, but in the last 3-4 years it has went down hill. Makes me sad.

I have been going to this pharmacy for years. In the last year I have been treated very rudely. I called this morning at 9:10am. I know they opened at 9. The 1st girl was very nice but asked me to hold. The 2nd person asked me is this Margaret? I said yes. She said we will message or call you when your Prescription is done and it won't be until this afternoon. I said I'm getting ready to go grocery shopping in about an hour or so. She said well its going to be a while I literally just opened up. SHE WAS VERY RUDE. I said that's fine but you don't have to be so rude. She said ok and hung up.

So long as you dont come here for prescriptions its a great place. NOT once has my prescription ever been ready. Even giving them up to a week's notice. Going on year 2 and it's still the same. Edit: went to pick up my prescription 6 times in the last 4 days. It isnt ready or its not delivered yet. Then the lady just ignored me and moved onto someone else when i tried to ask what the delay was. Called my doc to switch pharmacies.

I normally have a good experience but today the lady who waited on the drive through had her mask dangling from her left ear. She proceeded to cough in her hand twice. I had to wait on some additional meds, so I left for 20 minutes. I stopped and called the pharmacy and spoke to someone. Told her about the incident. When I came back the second time the woman still had no mask on and again coughed into her hand. Maybe they hadn’t had a chance to talk to her, so I stopped again and left a message as the line was busy! I want to feel safe from Covid-19, especially at my pharmacy. The lady who waited on me was a small older lady with blonde short hair. Please address this with her. Thanks so much!!

I have been going to this pharmacy my entire life and I am not a young woman. I recently wanted to pick up a prescription, I still had a couple days of pills left but I needed dog food and wanted to do it all in one trip. Now if you all have been there you know there is NO PRIVACY, the pharmacist will talk to you about your condition right there in front of everyone! So, they tell me rudely, and loudly that I can't have this prescription yet, they treated me like I was drug seeking and I have never been so insulted in my entire life. In front of everyone they talked to me this way, after all these years! I've been on this medicine for YEARS!! I got to my vehicle and just cried. It was horrible. Now I am saying good-bye to Hy Vee pharmacy.

Awful pharmacists. Every time I call for a status update on a refill, I get a different answer. It's been a week now. When I first asked about moving my prescriptions over here, I was told I needed to call the other pharmacy. When I called there, the pharmacist laughed and said "They should know better than that!! They need to call us." I don't have a car and this is the only one within walking distance, so I don't have another option.

I've been to SEVERAL pharmacies, unfortunately, in my lifetime. I've been going to Hy-Vee on E. Euclid for maybe 6 months now, and it's easily the best pharmacy in Des Moines By FAR!! I NEVER have any issues getting my medicine. I won't name drop but the pretty young lady with glasses is very sweet, and seems to honestly care about her customers. Same goes for the taller gentleman. He may be the manager I'm not too sure. But the entire staff cares about their customers and it truly shows. They do everything they can to make sure you get the medication you need. They understand that people need their medicine, and they bust their butts to get it to them. Thank God for this place. I believe it's because of the type of medication that I take, but both the Merle Hay Rd. and the SE14th location have treated me very poorly. I was worried that a good pharmacy didn't exist, and now I will never go anywhere else!!!

You can NOT treat people as though they are beneath you and expect to keep customers. I have been getting my rx filled here for approx 8 years and today was the last rx I will purchase from there. You can NOT dictate what someone does in their own vehicle especially when it is 6ft from you. Walgreens will now have my business plus their hours will work much better.

Horrible Hy-Vee to get a prescription from. Our Dr's office normally calls them in so they are ready when we get there. The only problem is, they are NEVER ready when we get there. They tell me we just received it and it's going to be 10-15 minutes. 30 minutes later I get the prescription. If a Dr's office calls it in, you should begin doing it then. Not when the customer gets in the store.