Island Time Pool Service

Steer clear of this shady company. Recently hired them, and received a bill that was "due" before the date it actually came in the mail. Sent a check, and was still charged a $40 late fee for the previous month. Yes, you read that right - $40. Crooks, and from reading the owner's responses to other customers here on Google, it is obvious they haven't a clue what customer service is. I am 89 years old and the way these people have treated me makes me wonder how they're even in business.

DO NOT USE THIS COMPANY!!!!! THEY HAVE BEEN A NIGHTMARE!!! I used this company for 3 weeks for pool maintenance before I cancelled due to errors in their billing system. They have major issues with their accounting systems. Even their pool serviceman admitted to me that they cannot get their "books" right. When you try to call to speak with someone to correct their errors, they never return calls or address the issues.

Not a fan. Just cancelled my services today. Was using them for two properties I owned on referral from previous property owner. First, on one of my properties the person who cleaned the pool was doing a poor job of actually cleaning the pool. Had to go out and tell him to do a better job of cleaning up the obvious debris in the pool and spa. Tried to make up excuses on it being "staining". Pretty sure I know what my pool looks like when it's clean vs. being lazy and rushing a job. Even more of a concern was the sheer amount of chemicals they used in my two small play pools each and every week. The cost of chemicals per month were just as much as the cost of servicing the pools each week. So my monthly cost of services were doubled based on this fact. And it never leveled out to a reasonable cost of chemicals. In reading reviews it seems that this may be a common practice. Definitely think in reading their recent reviews that they should reconsider some of their business practices and address the issues that clients are pointing out to them. Would not recommend. The only positive thing I would say is their front end girls who answer their phones have always been friendly, polite, and helpful. But unfortunately, that doesn't fix the issues in using this company.

Island Time Pool Service replaced a gasket in April on my Pentair pool pump with a 90 day warranty. I reached back out to Island Time in October as the gasket seemed to have a small leak. Scott responded the same day and came out to the property the next day. Scott replaced the gasket for free. Amazing service. Highly recommend. Very professional.

These guys were good for awhile. Then they started having high turnover and were sending different pool guys to my house every week. They were supposed to take care of a fountain and they burned out 2 pumps by turning them off walking away and the timer kicked back on and the pump was not primed and they BURNED OUT 2 PUMPS! i paid for the first one and let them know then they did it again and I asked them to pay for it AND THEY REFUSED. Bad business practice. I had to call them several weeks in a row because they wouldn't show to clean my pool and my fountain stayed dirty. Do not do business with these guys. They have seriously gone downhill.

Can you tell me what the point is of driving 2 inches from everyone’s bumper changing lanes like you think you’re on a race track only to end up stopping at the next red light with everyone else. You’re in a commercial vehicle with a phone number and name on it. Think you would set an example for the rest of us, driving down Thunderbird this morning at 6:30 doing 70 miles an hour trying to find out if you can cause an accident! This has to be the worst display of driver etiquette. I can only imagine what it’s like to do business with you, having such disregard for others safety on the road!

Island Time took care of my pool once a week for the last 3 years. They were dependable, showed up every week, addressed our concerns in a timely manner, and above all: they were professional. I would highly recommend them for your pool service needs in the PHX area.