ItsEasy Passport & Visa Services

I placed my order back in November. As of today I have not received anything. Website tells me nothing. I can get it faster through US Government, Major ripp-off

I'm writing this review in an airport less than 2 weeks after discovering that my still otherwise valid passport wouldn't work for an upcoming trip due to being within 90 days of expiration. I called ItsEasy in a panic after googling about, and they assured me without guaranteeing, which actually gave me reassurance because it means they employ smart personnel that we could get a passport before our trip to France. Fast forward to 9 days after I first called ItsEasy, and while I paid for the privilege, I'm sitting here with a new valid 10 year passport and happily going to France. I'm amazed they were able to pull this off, but Carlson gave me a lot of reassurance throughout the process and couldn't have been kinder to an over-worried person trying to make sure that the vacation still happened. Thank you ItsEasy!

Proof there is still great customer service out there! After I realized that no one in my local area does passport pictures anymore, I used their app to get expedited photos before my appointment. When FedEx changed their shipping to an additional day later as promised, I called to voice my concern as I paid for the expensive shipping. To my surprise, David, the owner of the company called me wanting to make things right and helped me with alternate ideas of how to get the photos on time. I greatly appreciated his genuine concern and his commitment to customer service - and I got the photos in time for my appointment. Thank you!

Thank you to David Alwadish for getting my passport to me so quickly. The process was so easy and the app even allowed me to take my passport photo at home! ItsEasy truly is the easiest and quickest way to renew your passport!

I needed to renew my son's and my passport for upcoming travel. I received our passports back in less than three weeks! I highly recommend this service; they get the job done as promised!

I wanted to give a review on my agent Isiah , he was so patient with me , answer all the questions i had . This was an easy process and not as expensive as other agencies . Isiah helped me from the beginning all the way to the end . He made sure i completely understand what i was doing and explained in detail what will happen . I applied for my passport 10 days prior of travel nor realizing my passport expired over 10 years and i received my new one within 6 days ! i want to thank isiah so much , if it wasn’t for him i wouldn’t be going on my honeymoon .

Service was very good till the time they were asking for money. Once money was received the RM told me that your RC transfer documents are not proper post a week he quit, I was stuck in a limbo for quite a few days and did not know what to do. I have been requesting for a refund for past 5 months on phone, email and call however no one is resolving this. The worst past is that they even do not have a call centre number. They will ask you to raise a ticket on there website on which they will never call back

ItsEasy Passport is legit. They’ve been in business for 30+ years and their customer service is superior and it shows. Carlson was my account man and helped me every step of the way. I was able to get an appointment in New York when others could not. My flight was 72 hours away and they provided excellent service to comfort my nerves. I left the national passport agency with my passport in hand the day of my appointment. Thank you so much!

Just want to say these guys really stepped up to the plate with customer service and following through with their promise of getting my passport back to me on time. Dave the owner of the company is guilty of giving outstanding service and personal care into his business and his customers. Thank you very much ItsEasy

Very satisfied customer! We were helped every step of the way and the professional staff repeatedly went the extra mile to get us past the finish line. We had an excellent experience.