Reviews
Plenty of staff wasnt the problem. Was ready to check out and was 2nd in line. A manager came over and told us that they could check us out in the womans department. So, my wife and i and 2 other customers followed him. He instructed all of us to get in line behind 3 other customers. .after waiting several minutes, looked over at the cashier where we initially were in line and customers who were in line behind us were already checked out. Myself and 2 other customers turned and tossed our garments on the counter and walked out. This manager cost the store at least $1,000 in sales! Did I mention he was rude as well...
Good products and service. Riley was very helpful and professional.
I also had a terrible experience here. Ive never shopped at J Crew before but I tried to exchange a Christmas gift from my mother in law and could not get there before the policy window. I was barely out outside of the return policy and after talking to a manager about my situation, I was told J Crew would still not accept the return. I only wanted store credit and I would’ve probably ended up being a long time customer if they showed some kind of customer service. I was very surprised to see that there wasn’t any effort made by their manager to provide a good experience. Do not buy from here!
Terrible experience here. Tried to return a Christmas gift from my grandmother and could not get there before the policy window because I had covid. Despite the valid health reason during a pandemic, J Crew would still not accept the return. Would have been so easy for them to be flexible. Do not buy from here!
I am slightly addicted to J. Crew so I am in this store often, and the staff is always so nice & accommodating. Almost every time I go I have an online return or exchange and they process my orders quickly & efficiently every single time. The staff are helpful in the fitting rooms, whether it’s to offer an opinion or find a different size. They are also more than willing to honor online pricing if it is lower than the in-store price. Truly wonderful sales team and staff at this location!
JCrew return policy is a hassell, some stores can't take returns & still get deducted shipping from credit when they do.
Everyone at this location was very helpful. They have a cute selection of kid's clothes. I was shopping for myself, and found several, surprisingly stylish pieces. - first time shopping at J Crew cause I assumed it was all very preppy clothing. Prices were as expected.
Good service, helpful sales person
Great and safe location. We came to exchange a coat, and Kate was so friendly and helpful in helping my wife figure out her size and taking care of the order. Highly recommend!
I've been here a couple times and on both occasions not a single person working said hello or asked if I needed anything. The shop is clean and put together, like all J. Crews, but would definitely go out of my way to another location if I wanted to shop.
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