Reviews
Sitting around a grill where the food is being prepared in a professional and friendly manner is always a pleasant experience. It also helps that the food is delicious. There are a lot of protein options on the menu, which makes it easy to forget about the sides that come with it. The fried rice and vegetables, the salad, and the soup are all tasty and well prepped. Prices are still somewhat reasonable, especially when the entire experience is taken into account. Parking: Construction around the restaurant limits parking availability somewhat.
Second and last time in here in Albuquerque before leaving the US after 3 years. I sought this restaurant out to revisit as a farewell. Sad I did. Waited while two other tables were cleared, new guests seated and drinks brought to them, before our server asked for our drink order. Didn't get served what I ordered though filet mignon Vs filet mignon + chicken is only $1 different. Served and charged the wrong wine despite repeatedly saying the named brand red, only got basic cab. sav. Final minor point chef looked over worked along with the rest of the staff and not interested as they were full the whole time we were there. A non memorable experience to leave Albuquerque on, sad but still tasty and a lovely atmosphere watching the other chefs.
The food was great! I hadn't been there in over 20 years, so I was surprised at the atmosphere, and the general feel was sad. No one was excited to see the food made. Chef seemed sad and felt like he'd seen the scene too many times to care... I like the food but don't think I'll go back. Great pour on the drinks though!!! Food: 5/5
DO NOT GO THERE FOR SUSHI. They hire sushi chefs with no experience. We had sushi, sashimi, steamed rice, and a beer for $73.51 plus tip see receipt. The toro hamachi sashimi had the fish skin left on. The sushi chef didn't speak English and we had to explain to him, in Spanish, that he cannot leave the skin. He was very apologetic. We had a cheaper sashimi. The server Darian charged us for the more expensive one and claimed he couldn't change it. I AM RESPONDING TO THE RESTAURANT'S ANSWER and adding a photo that shows the skin on the sashimi. First: we have eaten sushi in many restaurants across the US and Japan. My wife has eaten sushi and sashimi all her life. Sashimi is not served with skin. We did NOT pay for the correct sashimi. IF the restaurant really cares they wouldn't have implied that I lied. I REPEAT DO NOT EAT SUSHI THERE.
This was an amazing experience! All of the staff that we ran across were polite and professional. The food was wonderful and very much worth the money! Next time we come to Albuquerque, we definitely want to come back here! The best service that we have had in a long time, these people really know how to do it right!
We came to celebrate with our exchange girls and give them an experience that we have always loved being natives from Albuquerque. Unfortunately Aubrey was so rude and not only was she short and put off by doing her job she was laughing with coworkers about our table and it was very apparent not only by us but girls who have never been to the US. No one came to our table and when we asked to pay for our drinks it was still $30 despite the manager asking was something wrong. We were a party of 5 and looking forward to a great dining experience. I come from a family who owns a restaurant and we have all worked in restaurants in all roles and know how important customer service is. Hopefully you take these reviews serious and as an opportunity to improve with your staff. $30 was not worth the drinks and soup/ salad we didn't get to enjoy. What a sad day for Japanese kitchen after all these years with our family loving coming here. We will not be back.
***I recommend Azuma Restaurant Good service*** 1st and foremost I understand things/events can happen and I give the merchant a chance to make it right. * MOST of the carpet is sticking/dirty. * Roof was leaking water on the table, our clothes and our food Group for a Birthday. * I called to followed up on the bad food and etc for a resolution for my foodand they basically stated no and hung on me. Summarizing: Bad food, bad experience, filthy, and rude. I just saw bad reviews over 2 years ago and continuing to present. All I see is Owner/management’s excuses and I do have the right restaurant for this review all words and no action. No excuses from owner and save it. See lame Japanese Kitchen restaurant owner’s comment below. Note: Some 5 star reviews been by employee’s friends and family. Manipulating the reviews.
Me and my girlfriend had a reservation for 9pm july 23 2024 and as soon as we walked in the door there was a young lady with a braid who looked at her watch and shook her head at us very rude. We were seated but we weren't very welcomed at all we felt like more of an inconvenience than guests the lady that sat us down was chewing food didnt say anything just waved us over to the table we were being sat at. The server and cook for us was excellent everything else was not a good experience. The rude looks that we got as we sat there from multiple employees as they walked past us made us feel rushed. They also started vacuuming right next to us as we were eating dinner. For the price I payed I wanted a genuinely good experience especially for it being our first time there. I don't think you should have reservations available for that time if your staff can't be accommodating and kind.
I work with many clients and always highly recommended your restaurant to help generate business to our neighbors. However, this last experience will have me second guess this act, if you’re treating everyone the way I was treated this evening. My husband called in our order at 6pm and by 7pm I was advised that my order was “not a priority” as a matter of fact, no call in orders are made priority. These were the exacts words of one of your servers. The only guests who are prioritized are the guests who come in with a large group. Therefore, I was told I had to wait another hour for my food, as my food I ordered at 6pm was now at another table that just came in. It didn’t even make sense to me. I immediately requested a refund, my ticket was $60+ for two adults and I drove down the street to a mom and pop Chinese restaurant with better service for half the price. What a disappointment to be told “you’re not a priority” I will be sure to also not prioritize recommending your establishment to any of my clients, colleagues, family or friends in the future. Huge disappointment to say the least.
They visibly sighed and rolled their eyes when one member of our party said they were gluten-free and just wanted to order sushi. The floor is so sticky and soggy it is really uncomfortable to walk through. The waitress left her vape pen with the check and then half yelled at a member of our party asking if she had used it when she tried to discreetly give it back to her. As soon as I got home I felt sick. I really used to love this place but the service was rude and not accommodating. They did not make us feel welcome. Dietary restrictions: Not accommodating.