Jet's Pizza

1st complaint: Waited 10 minutes until someone showed up to the counter. Couldn’t find my order then I said DoorDash pickup and they needed my phone to confirm. So I went back to my car to grab my phone and had to wait in another line for another 5 minutes for her to help me again. I could see my pizza it was ten feet away the whole time. I get food here all the time so the service was odd. Newer second complaint on 9/9/24: Ordered through door dash this time and had a large build your own delivered. Upon receiving it, I noticed the pizza appeared small. I called Jets and asked how many slices in this pizza and they said 8. I told them there is 6 slices only. She didn’t believe me and asked that I bring it back. So I had to drive to jets to show them the pizza was not correct and when I showed the owner, Ms. Tyson, she said either I am lying and ate the slices missing or the door dash driver ate the two slices before bringing it to me. I did not want to touch the pizza because it was tampered with and they refused to make me another one even after I gave them the previous pizza back. They told me to go through Door dash for refund. Customer service here is terrible. The owner lacks knowledgeable insight on treating their customers. I have been ordering pizza here since 2017 twice per month. This Jet’s pizza has lost its ability to serve the community with dignity and respect, making customers feel like thieves cheating the system for two extra slices?????????!! I did argue with her at the counter which I wish I could take back, however, considering the inconvenience I had been through for a $31 pizza delivery that I had to drive back to the store to provide evidence that was denied it was warranted. The owner, Ms. Tyson, then THREATENED ME stating the location is under video surveillance and that she called the police on me. I will never ever come back to this location as they are rude and I believe the owner was discriminating against me.

Saturday August 10, 2024 I picked up an order from this location and the young lady that was working at 2pm gave me the BEST customer service I've received in a long time!! She was nice, respectful, mannerable, and was absolutely pleasant. She made my day, thank you so much for great service.Service: 5/5

I would give less stars if I could. They sent me the WRONG pizza. Then didn’t answer the phone for me to get a replacement or a refund. I ordered a jets 10 with out black olives and got this monstrosity of a pizza saturated in mayonnaise. Some may like this but I am not one of them. If I wanted this pizza, I would have ordered it. I Will NOT be ordering from here again. EVER!! - My money may be good enough for them but they are not good enough for my money.

Love Jet's Pizza, especially the Jet 10 and antipasto salad! It's all about the crust and the sauce for me and they have the best. I usually will go in on a Saturday and the receptionist/counter girl is ALWAYS friendly and she greets you with a nice smile. I can't help but to leave her a tip!Food: 5/5

Went here for Valentine's day. I ordered the heart pizzas. I also ordered the antipasto salad. They were good. Decent size for the price. It was crowded most likely because of the day but they got us in and out.Food: 4/5

How do you sale caesar salads with no caesar dressing??Should have ordered coney island! I've ordered Caesar salads from a different location and loved them. This salad was horrible! Charged higher prices for medium portion toppings and given small portions. Ended up with a bowl of iceberg lettuce and a few toppings, also no options for mushrooms which I could order from the other location. I don't know if it was the chicken, it would probably have to be the chicken because I only had a few tomatoes, black olives and croutons but it was very salty.... after putting all of the toppings and some lettuce in a bowl, I still have enough lettuce for another salad... extremely dissatisfied.

This is such a toxic restaurant that red lines the city of Detroit residents as they are criminals. They require you to come in to prove that you placed an order. What is the purpose of the online ordering system, if you have to come in for your to be completed? I will never patronize this location ever in my life. If you had any ounce of decency you wouldn't either.

Enjoyed the pizza. Placed an order by phone they couldn't find when I got there. The rep investigated, saw that I had called, and got the pizza made. However, calling did not help to get me out of there quickly when I was pressed for time. The pizza was hot and fresh.Food: 5/5

Very easy online order/pickup. I'm here at least once a week.Food: 4/5

Bought 2 slices. Hot food is delicious. Wait time is 5 minutes or under. Clean store. Courteous staff and secure facility.Food: 4/5