JINS

They don't have a doctor at the store so couldn't get an exam here because of an injury. a friend recommended this place but had to go somewhere else. Tried to come here on two different occasions to get an eye exam and purchase frames but it just never worked out.

It used to be good. But recently they become less flexible with the return policy. I went to both sf and sj stores.

I had a appointment and came in about 45 mins early to hope that someone did not show up and I could go in early to pick frame. A big NO. Walk in can go in and choose frame, but someone who has appointment couldn’t go in. What a customer service.

The young man who served me showed no interest and motivation in helping me. Felt very cold in an indoor place.