Johari

I didn't even GO to this store, just called to find out if they carry larger sized bras. Spoke with Deborah, who said she was the owner. I mentioned my current bra size and asked if they carried bras in that size range. She said, no, and, "You will have a hard time finding that size." Last time I checked, the average size of Americans is GROWING, and I've been wearing roughly this size bra for 20 years. I told her to NEVER give that reply to anyone again - if she doesn't carry a size it doesn't mean other lingerie shops don't, and she should ONLY say she doesn't carry them (politely) and that's all the information she should give. I also told her I'd called several other shops who DO carry my size. What a -- well, I can't say the word I want to in an online review, but please know the OWNER of "Johari" is very judgmental towards large size women, doesn't carry large size bras, and gives judgmental and false information over the phone.
1 7 years ago (13-04-2018)

I have shopped at Johari for many years and have always had a pleasant experience. However, on Saturday, 5/20/17, my experience was anything but pleasant. I walked in the store around 5:15 pm. The only other customers I noticed in the store were two young girls. I told the sales associate that I wanted to purchase two bras for my daughter, and I indicated the size. Right away, she told me that it would be better if I brought my daughter in with me, and that the store would be closing at 6:00. Her tone was cursory, dismissive even, as if she didn't want to be bothered. Her only concern seemed to be the two young girls, at whom she kept "watching." When I couldn't find a particular piece of underwear, I asked her for my size. She indicated that what was there , was all she had. I left the store, feeling ignored. I must add here that I have never seen this particular sales associate before. Perhaps, she was having a bad day. Maybe she had a lot on her mind. Whatever her issue is certainly no excuse for poor customer service. Other staff have always been attentive and helpful. Quality customer service is paramount.
1 8 years ago (21-05-2017)

I have been going to Johari for a few years now. This is by far the best experience I've ever had when trying on swimsuits or bras. The staff is incredible. Thank you so much to Sidney for your help recently with a correct fitting bra!
5 9 years ago (08-05-2016)

Esther is absolutely amazing! This was the best experience I have ever had shopping for lingerie. I will never go anywhere else and you shouldn't either.
5 9 years ago (14-05-2016)

I went to Johari in Montclair, NJ approximately 5 or 6 years ago. I was accustomed to purchasing my bras from Intimacy in NYC. I live in NJ, and someone recommended Johari, so I went to the store. I had such a great experience, that I decided to purchase 4 bras from Montclair Johari today! I am on vacation, I did not want to go to NYC (there are other Intimacy shops in NJ now, but I am loyal to stores with excellent customer service, so instead of going to NYC, I selected Johari, Montclair, NJ.) When I walked into the door, the sales person, Juliana, did not walk from behind the counter to greet me, she just stared. There was no other customers in the store, and it wasn't closing time! I was very excited. I brought 2 bras that I purchased previously, one of them Chantelle, to give the rep an idea of what I was looking for. Juliana looked at the bra, and said, 'Those are old!' When I went into the fitting room, I told Juliana that I was accustomed to being measured. Juliana said, 'I can fit you with my eyes.' When I found a bra that I liked, I asked Juliana, if she had other colors? 34DD? Juliana said, 'We're out of stock.' I asked Julianna if she would give me a call when new bras, 34 DD arrived, Juliana said, 'You call me!, Also, Juliana talked on and on about a bigger named store that she had worked in, in NYC! Needless to say, I come from a very high profile family, and circle of friends. I will be sure to share this experience with them!!! Intimacy, here I come. I bought the bra because I needed a bra a.s.a.p. Juliana's appropriate score: -0 :(
1 8 years ago (06-12-2016)