Kelley & Young Wine Garden Inn

We found this Lovely Bed and Breakfast in Cloverdale. The inn keeper and cheff Kathleen was so hospital and the bed and breakfast was charming and quaint. The food was also first class. We thoroughly enjoyed our stay and will definitely visit again!
5 7 years ago (25-04-2018)

We love this place! Been coming here for years, before the current owners bought it. It's every bit as wonderful as before. Breakfasts are scrumptious, homemade cookies, and you can now purchase a glass of wine or a bottle, for drinking in your room or in the garden, or while visiting the "girls" in the hen house. You can even do a wine tasting, with food pairing. It's one of our favorite get aways.
5 8 years ago (11-12-2017)

This is a great place. I will give 2 stars for customer service, NOT the actual b&b. But I believe customer service via phone need to be improved. I wasn’t aware that one of rooms I reserved for was not called in for, for cancellation. So I was called by one of the staff and I told her that it’s only 2 rooms we are reserving for, not 3. She immediately changed her tone of voice stating “okay I’m sorry but I am very upset right now because I’m losing income for that room you reserved for including the wine tasting. So let’s hope people book in the next week with that room!” And also stating, “You need to be more responsible when it comes to these things”. “In the real world this is how it is.” “You need to be on top of these things.” And just on and on about being responsible. It was very upsetting. It felt as if I was being scolded and yelled at. First of all, I am not a child and I don’t let anybody talk to me like that other than my own mother. She was very rude. She let her own anger get to her. That was bad customer service. I apologized many times and explained to her that I know it’s my fault, because I spoke to the 2 parties for that room and THEY stated that they already called and cancelled. I guess they didn’t. And how am I supposed to babysit 2 people and ensure they call and cancel. I’m not a babysitter. I have a very busy schedule as a nurse and I don’t have time to babysit. I know it was my fault. And I apologized MULTIPLE TIMES. I apologized politely as well. However, this staff member that called me could NOT control her anger and started lecturing me about “real life” and “responsibility”....I am an adult and I’ve been out there in the “real life” and I’ve dealt with many “responsibilities”. Who was she to tell me I haven’t tasted the “real life”? Who was she to say “I need to be more “responsible”? I don’t care if I am younger than she is. Respect goes both ways. She cannot make an opinion of me, a customer, over the phone like that. Very rude. So unprofessional coming from a family business. In my opinion, she could have handled that phone call with me in a more professional manner. Oh and to end this, when I couldn’t handle that scolding anymore, I told her “okay I apologized many times. But I really don’t appreciate you scolding at me over the phone” and all she replied with was, “I don’t know what to say right now.” Yeah. She could have apologized for her unprofessionalism.
2 8 years ago (12-11-2017)

Freindly and very accommodating. Nice place . quite area.
5 7 years ago (01-05-2018)

A little slice of Southern hospitality in Nothern California.
5 7 years ago (07-06-2018)