Kiehl's Since 1851

Went into the shop today and the assistant was miserable and unhelpful. We were the only ones in the store. Ended up leaving without buying anything and went to Sephora instead.

Just got done an incredible shopping experience at this location. Colyn the manager took the time to do a skin evaluation on me, recommend products for me and my fiancé, and was so personable and sweet. I ended up leaving with a lot of my classics plus trying some new things. It literally felt like a Masterclass in skin! Red recommend. Ask for Colyn

This is the second time I come here! I bought a eye treatment today 6/19/2017. I 'm complaining it's Not about the product! It's about the seller who is very impolite! After I pay she said she don't have a big bag for my Creamy eye treatment! The customer who before me they did get a paper bag! I just so Surprised what she said! And unhappy about this! Also she seems like An Asian lady! But I promise I never go back again! The service is terrible there! It's 51 US dollars! What do you mean you don't have a bag!

I love Kiehls products! I have a bad review on this location due to a bad or disrespectful customer service. I was assisted by a first worker who was really nice who gave me great advices etc. but later as I was still browsing the store another worker assisted me instead. Asking question she doesn’t really give out much information and focuses on her cellphone. Finally, I brought my items to the counter and she ask me what samples I want. I ask what I really wanted to try out which was the pore tightening concentrate but instead she told me “you don’t need that” just take this with an attitude of being annoyed by me as I kept asking questions earlier. Uhm clearly I really wanted to try it and she does not know my skin issues. As she was ringing my order she’s still uses her cellphone like she’s on break. I really wish I had the previous lady who helped me at first but she left to the back .

The Kiehl’s website took back a rewards coupon that was applied to my account along with the points I had and they also canceled my order but I happened to pass by the store the other day to see if there is any luck. Beyond my expectations, the curly guy sry I didn’t catch his name was very patient and friendly to apply the same discount for me. I saw there are quite a few dissatisfied customers leaving one star reviews. Well, the store is still worth visiting and let’s go to the right person!

I have held Black Diamond status at Kiehl’s for years, and this location provided, hands down, the worst customer service I have experienced anywhere across the country. Stopped in to grab a couple of things and inquire about snagging a sample of a masque I was interested in. I was immediately approached by an associate and flagged the sample, as I am a frequent customer and could easily find the other items on my own. Her response was to look me up and down disdainfully, and respond that they did not have the masque sample...without making an actual attempt to move or inquire about the masque at all. This was pre-pan, and I was barefaced and in workout gear, in addition to being small and mixed-race, so maybe she just thought I wasn’t worth the time. I turned around and left without purchasing what I had come in for, and have not returned to this location in the time since, nor will I ever. I have been actively pursuing other skincare lines to transition away from this brand — not worth the disrespect.

Went in yesterday to grab a face mask I’ve used before and had a great experience! A woman named Colin, who I believe is the manager or owner of this store, greeted my sister and I and helped us out. She tested out our skin types and helped me find a mask that was better suited for my skin type as opposed to the one I went in to purchase. During check out she gave me 10 free samples which I will definitely try out.

The assistant here was great! He knew exactly what was right for my skin and even held my products so that I could get the 15% off during the sale so he had my best interest at heart, great skin care at the best deal. He even threw in some gift samples. Extremely happy will definitely continue to buy Kiehl's products after this.

Convenient location, easy to find. Tiny but delicate place. The Asian lady is friendly and high proficient. Good for pick up.

I've used Kiehl's products for years but I visited the Boston store for the first time today. I was greated by a friendly and extremely knowledgeable staff member. She asked which products I use. She performed a personal skin check on me, agreed my products are the correct ones I should use, and also recommended other products as alternatives. She didn't give a sales pitch, it was more an education. And as a bonus, Kiehl's had a giveaway of 5 large samples and she helped pick out the best ones for me. It was such a fun experience.