Kirkland's

I went in shortly before closing and the staff was more than willing to help me. They did not rush me at all. Thanks for the massive cow picture! Clean, friendly and very reasonable!
5 7 years ago (18-05-2018)

I will not be coming back to this Kirkland's location ever. I had a terrible experience there especially with the assistant manager, Elliott. I was trying to buy a piece of mass produced art at their store. both of the ones they had in stock had 3-5 inch scuff marks along the bottom that were going horizontal when the rest of the painting is going vertical. The gal there was great. She checked in the back of the store and she didn't have any more in the back that weren't damaged. She said she could give me $5 off the $140 painting and then it wouldn't be returnable. I had a 30% off coupon. To not be able to return a damaged painting for $5 is not worth that. She then said she would give me a 25% off discount on top pf my coupon. It was badly scuffed but i'd take it for that. Then she waited for her assistant manager to come over and approve the damaging out discount and he literally whispered in her ear, "you can't do that, it's going to count against our store." How unprofessional. Without ever seeing the picture and what it looked like he proceeded to tell me that it was probably an "artist's mark and that it was not a scuff mark at all." If you look online at the picture there's no horizontal dark gray marks running against the mass produced picture. So not only did he act unprofessional and whisper to the associate, he then made sure to lie to me to try to get me to buy it. When asking if he can call another store, he said no they're going out of business. He did not offer to check a different store, he did not offer to buy it online. He looked at me and basically could have said screw you. SO THEN, I called a different location, and they were wonderful! They not only had it in stock, they had it wrapped in bubble wrap. When I got there, guess what there was NO scuff marks on it at all. It clearly wasn't an artists mark that he tried to tell me it was. And she said that no wonder why the Burnsville location never damages anything out. They're selling broken and damaged products, offering no discounts and telling people they can't return it and that it was "supposed to be that way." I am very upset. I happily bought the painting and 2 other items from the other location. Those employees were wonderful and even offered to help me carry them to my car. Talk about going above and beyond. Elliott WAS SO TERRIBLE. I have been in customer service my entire life and I have never been treated so terribly.
1 7 years ago (25-05-2018)

Merchandise for all tastes. Reasonable pricing of their products
4 7 years ago (26-04-2018)

Wack
1 7 years ago (07-06-2018)

Awesome place to shop and seasonal items for the holidays and great prices on art work and home furnishings
5 9 years ago (21-12-2016)