Kole Imports

We’ve ordered twice from this company and highly disappointed with them. The first shipment we called and they wanted pics. We told them they were poorly packed so we tried again and same thing- several mugs and picture frames came broken because of poor packing. We’ve called several times, emailed them with pics and left several messages with no response. Now we have all this broken product here with no response. I will not be buying from them again and wouldn’t suggest them to anyone.
1 7 years ago (25-05-2018)

If your a truck driver they do have overnight parking at this facility but i dont reccomend you parking on the road..park on their property
3 7 years ago (20-04-2018)

I am not sure what some people gave them 5 stars, probably just because the cheap price. I would never come back because of the price. You are paying for nothing can be used durable. I bought several pet supplies.Their prices were really attractive because of bulk purchase. However, it was very disappointing about the quality. I did not realize the Cat ball was made of hard plastic. I thought it was either soft rubber or silicon. Since I also have a dog who would break the ball because of the hard plastic and would get hurt if he swallows it. I called to ask for return because of this issue and was told to wait for sales rep. to call. But no one called at all. Therefore, I made call today to tell them this potential issue. They did not care, but 20% restock fee. And never buy the Dog Tennis Ball at all. It was not made of whole ball but 2 halves of plastic and wrapped with the skin. My dog broke it in few seconds. Their prices sound cheap, but I would have paid more for good quality for the durability. Do not waste your money to buy from a merchant who is not caring at all. Another item of the Adhesive Lint Remover is so so so few amount of the paper on one. You would use up 12 pcs in 2 days. Not kidding. Do not waste your money because of the cheap price. You will receive what you pay.
1 8 years ago (26-07-2017)

One of the worst wholesale companies I have ever worked with. I first tried ordering several cases of a certain dog rope toy for a customer of mine who was expecting it in 2 weeks. Before I completed my order, I called the company to check whether the said toy was in stock as it was a rather large order. The customer service line is extremely slow and it takes forever for anyone to pick up. Once I finally connected to someone, the person assured me that they had plenty of the toy in stock. I drove all the way down to Carson to pick up my order after over a week and was told to repeatedly wait in the lobby for over 3 hours. The manager showed up and told me that the toys I had ordered were out of stock and would not be in stock for at least another 2 months. He then asked me to pick out something else of equal value from the showroom as I had already paid instead of offering a refund and compensation for wasting my time. I quickly asked for a refund and got out. Never going to order anything from this incompetent company again.
1 8 years ago (23-08-2017)

I do not want to shop at this place I would suggest Amazon
1 7 years ago (14-02-2018)