Kool Smiles

The front desk staff is very distasteful. If you don’t Want To do your Job, Don’t. The vibe you get from the front makes you want to walk right back out the door. On the other hand the Dentist And Her Assistant were great! My three year old had his first dentist appointment yes late don’t judge And they worked so well with him and was making sure both me and him aware of everything before they did it as well as laughed and played with him and interacted with me to make sure we were all comfortable. They were already on point with everything I asked them about prior to the appointment such as paperwork, certificate, etc… Overall Great Back End Performance, terrible Front End experience. My 3yr old teeth were perfectly Fine and clean with no cavities and he received a dental baggie when leaving that included a toy.

Appointment scheduled for wisdom teeth removal. At my initial appointment I asked many questions to ensure the removal could be done here. It took two weeks for an opening for the initial appointment and a month for the surgery as the “dentist” is there once a month. I meet with the doctor today only to be told that because of my age 34 and not 16, he could not perform the surgery under general anesthesia. One would think that they would not see adult patients for consultations at all if this was the case. It’s a big waste of time and actual stealing money if they file an insurance claim. While I understand wanting to be safe this type of situations can be avoided by maybe reviewing X-rays and cases prior to the appointment. He only stuck his fingers in my mouth to make this determination and I am sure his mind was made up prior to even coming in the room. Disgusted!!!

The office staff is rude and unorganized. This is not the first time I’ve had to sit for over an hour. I get here before my appointment and am the first appointment and the first to sign the book but yet and hour and a half later we still wait. I was lied to about why we haven’t been seen and the office manager doesn’t even bother to come out and talk to you. If you enjoy being treated poorly and don’t value your time, this is a wonderful office.

They NEVER answer the phone. And if they do it’s after you’ve called multiple times or have been on hold for 15-30 minutes. I called to confirm an appointment for ortho last week and was told that I had to call back when ortho was there. She said that she couldn’t see those appointments. Odd, but whatever. I called back, no answer. Called back and waited on hold, no answer. Days go by….I’m calling and calling, no answer. You all are not busy. I’ve sat in that waited room and listened to the staff talk and laugh while the phone just rings. A shame. I finally get an answer yesterday after waiting about 12 minutes. I told the man that I needed to check appointment dates. I didn’t mention it was for ortho. He was able to give me the date and time. So why wasn’t the lady able to do that the week prior instead of calling and calling and calling. I could’ve possible missed this appointment. I’m paying too much money out of my own pockets to not be helped. This place is the absolute worst. And what’s even sadder is I’ve been bringing my kids here for over 10 years and when it changed from Kool Smiles to Pine Dentistry is when it went down hill. I am currently seeking better dental care because this place is not it.

Don't go here. Just do yourself a favor and avoid this place at all costs if you can get yourself to another dentist. We started going to the dentist here because I didn't have a car and that was the closest location to my house. We began to visit at the height of the pandemic in 2020. In April, I went to get my son's 6 month appointment, they wouldn't let me sit with him, due to covid restrictions, even though I'd been able to sit with him at his two previous appointments. They didn't ask me about this dental care or routine. They didn't ask him about it either. They took X-rays and decided he needed a crown. He'd been there 6 months earlier and didn't even have a cavity. How does a 6 year old go from no cavities to a crown, when I bring him every 6 months? Dentist didn't explain why, or what happened. They accused me of not brushing his teeth, which he does twice a day and doesn't drink soda. There was on consultation, just a here you go and get out of there. The front desk people are very rude and the Dentist is absent at best. Don't got here. I'm scheduling a new appointment with my dentist who will have to check out my son's issues.

I only called to ask about slot availability for a cleaning for my child and was hung up on in mid-sentence! To say that the female who answered the phone was rude was an understatement! She sounded West Indian/Caribbean and they are usually very friendly people so I was extremely shocked! Especially since I am one as well! Would give a minus rating if it was at all possible!

This dental office is amazing! The customer service and care that is shown towards the patients is awesome. My son is very confident in their work. I'm pleased because they truly care about dental care and treatment. It's wonderful that they teach proper care and healthy foods for their teeth. And they are so accommodating. Sidenote: whoever trained this staff needs to really go and retrain alot of these other dental offices lol .

Great experience they have gotten a lot better. The waiting time needs to get better but all In all an improvement with staff and professionalism

WOW!!!!!!!!! I called in May and was informed that my son’s appointment was canceled due to COVID-19. The representative informed me they were scheduling appointments for June, so I made an appointment for June 12th @ 10am. I arrived and the office is closed!!!!!!!!!!!!!!!! I called the 1-800 number and was told his appointment was canceled. I didn’t receive a phone call, text message, or email informing me of this!!!!!!!! I rearranged my whole day for this appointment!!!!! I will be finding another dentist for my son! UNPROFESSIONAL!!!!! Update 7/14/22 - I will no longer be using Pine Dentistry for my son’s dental care. I received a text message yesterday evening stating that my son’s dentist appointment was canceled due to the office being short staffed. I called to reschedule and was told I would receive a call by 1pm if his appointment was reinstated. Later, I received a text message stating that his appointment was reinstated. I called to verify this and was told yes, to come in. I arrive to the appointment on time only to be told that my son can’t be seen because the dentist on duty isn’t credentialed to accept his insurance. The staff was very rude, particularly the office manager. I wasted gas and my son missed school as he attends an eleven-month program. I was recording the front of the building to post a review on my social media platforms and the manager came outside and started curtsying sarcastically, stating “have a blessed day.” Why wasn’t my son’s insurance checked yesterday to ensure that he could be seen by the dentist? This is the most unprofessional dentist office I’ve ever been to.

I really enjoyed going to this dental office. The space is clean, the staff is professional. I really enjoyed how they engaged in conversation with my kids and made their dental visit fun and exciting! Can’t wait to come back in 6 months!