Kraft German Auto

This business is amazing. Fantastic service, fair pricing, very caring. They go above and beyond to be thorough. Extreme attention to detail with a pleasant attitude and wonderful service.Services: Electrical

Since repairing my car, my car has broken down twice and I have lost money and work. After having my car " fixed," my car stalled on the Jackie Robinson Parkway leaving me stranded on my way to work. My car has been in this shop twice in a month and I have lost work and money as a result of being "fixed." The explanations for my cars issues are extensive, but unresolved and I feel hopeless. Thank you for your response, Pablo. Please note, the initial review I gave you was stellar, but when my car broke down TWO days after you fixed it, I revised the review to reflect the work. Yes, I returned until the problem was fixed and yes you reimbursed me for a rental that I would not have needed had you fixed the car as promised. There is no intentional omission of the truth here. My car was towed back to your shop three days after you fixed it, and I returned to you twice because the same problem arose. Eventually the issue was corrected but not withoutany tries and challenges. You kept the car through the July 4th holiday, although I initially brought it to you in June; that was the second time it broke down after you fixed it, sir. Both can be true, you tried to fix the car and told me you did and I was stranded on the highway because you didn't. I lost money and work in the process, but eventually you found the issue and resolved the problem. I hope this review gives anyone reading it a clear view of what happened in totality.

Great place to have ur Mercedes’ maintained! Everyone who works there is excellent and friendly. Appointments are always available if you are a customer. I’ve been using them for more than 10 yrs. Owner is most accommodating and honest. I recommend them highly!!

Thanks Pablo and team for excellent results. The price transparency was a key factor in conjunction with explanation of parts required to restore car to optimum performance. The time took slightly longer than expected to complete repair but his cute appearance, integrity, and positive attitude helped to maintain confidence in service.Service: Engine repair

I’ve spent well over $10,000 here repairing my G class, and every time I’ve interacted with the staff here, I’ve been treated like badly. Even though they may be very competent, this shop needs much better serviceServices: Auto maintenance

My father and I have been going to Kraft / Pablo for a few years and he has always done perfect work, in a great timeline. Pablo will take time to explain any issues and the appropriate repairs. Highly recommended.Services: Auto maintenance

They are pros at repairing your Mercedes, honest and reliable.

This is quite simply the best experience I have ever had in a repair shop, in my 50 years. They are kind and helpful before you arrive, but when you DO arrive, they are even better. The car was fixed in hours and when I returned to pick it up, it was getting a courtesy clean, and polish. When I left the garage there was a problem with the car so I went straight back and they fixed that too - it was a completely independent problem and they did becuase they are decent people. I can not recommend this shop enough, if you are a Benz owner this is the ONLY place you should think of going. Less than half the price of MB of BK, and ten times better service.Services: Brakes

I’ve going to this shop for my E550 for 3 years, and they are great dealer alternative.