Lebanese Grill

So disappointed with my service a few days ago. I highly recommended Lebanese Grill to two coworkers, one of whom had never tried Lebanese food. I have been coming here for ten years so I talked this place up. Our waitress was very rude. She messed up our order twice, apologized the first time but not the second, and became ruder to us the longer we were there. The first mistake was bringing a soup instead of a salad, and when we informed her of the mistake she took the soup back instead of just leaving it. Not a big deal except she could have just left it since they can’t serve it again. Then for a veggie combo that I asked to be brought out as a appetizer (and was brought out after our dinner) she gave us rice instead of fries. Again, not a biggie, but when we asked for fries she seemed upset and almost took the whole platter away! I get we didn’t order the rice but come on, we have been waiting for the plate and I’m sure you can write off the rice since you can’t reserve it. (On a side note, not I am concerned that they DO re-serve food which is disgusting to me. We could have done whatever we wanted to the food while it was in the table.) She hardly checked on us at all. When she gave us our bills my coworker asked for an extra side of garlic sauce to take home. She TOOK OUR BILLS BACK to add that garlic sauce to her bill. We had gotten nothing comped or discounted for the earlier mistakes (which I wasn’t expecting) but to charge for that garlic sauce which was provided for free earlier was very insulting. Then at the end when she brought the bills back she slapped them on the table and said “have a good day” while walking away quickly. To top it off, my food rookie coworker’s chicken shawarma sandwich wasn’t even very good. Why didn’t we say something to management while we were there? Mostly because we felt so uncomfortable since every time we asked for something the waitress would walk back to the coworkers and they would very obviously start talking about us. We analyzed our own behavior the next day to see if at any point we were being rude or anything and there was nothing I believe we did to warrant the attitude we got. Two of us have been servers so we know what a bad customer is like. We were not bad customers. It was actually embarrassing that I had bragged about this place and had such a bad time. My coworkers told me they would never go there again. I don’t think I will either. There are plenty of other Lebanese restaurants in the area. I won’t go to one that obviously doesn’t want my business.
1 7 years ago (02-06-2018)

Good food. Meats a little overdone and dry or my taste but some people like that. Love the garlic spread.
3 7 years ago (29-05-2018)

Awesome food. Good service. Priced fairly. We'll definitely return!
4 7 years ago (01-06-2018)

Food was really good and staff was nice. Recommend the chicken shawarma sandwich and hummus. Great for lunch.
5 7 years ago (03-05-2018)

The servers made the experience must better than it was. I was not impressed with the food. The appetizer plate has 3 tiny little bowls that no more than a couple bites of each for $10. I think they are over priced and the quality is not as good as their competitors.
3 7 years ago (29-03-2018)