Light Truck Parts

On October 19th 2023 & ordered a window for my vehicle. The representative explains that this part wil be able to pick up the next day. It took me 49 minutes to get to this confusing and terrible directions to the will call area. On top of the lousy directions and especially going to the wearhouse to been told that the part is not there. So a couple of days later I called to make sure it was there the part they told me that I had to wait couple of days to pick it up. Unacceptable! I wouldn't of been able to pick it up until a couple of days? Seriously what kind of business is this? This place needs a reevaluation and serious improvements. Especially wasting the customers time,gas, and getting the misinformation.. I will not recommend anyone to this place. So after a couple of days I called which was morning and talked to a representative she was interrupting me before I finished and I asked why this was happening it seems the only thing that expresses is her apologies & I expressed my concerns which I said"please that doesn't compensate me for my time gas and bad experiences." I asked for some kind of compensation and she said that the only thing she could do is give me a refund? Wow !!Sons of well I'm not going to say it. You guys are the worst part center ever. The first time I even showed up the representative in the other side of the window wasn't even ready to help because he had to start his computer up. Why the heck do you say hi how can I help you if you are not ready? Seriously what is it going to take for you guys to improve your customer service and experiences? Please I don't want to read a response from whomever for apologizing for my experiences ... SOMEONE NEEDS TO HOLD THEMSELVES ACCOUNTABLE FOR THE WAY THIS PLACE OF BUSINESS IS RUNNING. Update I got my part and thank God it was the right one. But I will still be not recommending anyone to this location or business. It's the back of the other side even though this project would of been done supposedly the date after I ordered my part but obviously it was not even close. Get your team together and stop devaluing the customers time.

I called nine times over the span of 30 minutes. Each time someone would answer and then hang up on me. Hard to sell parts of you won't answer the phone.

Needed to find a new seat for my Tundra. Called and spoke with Jalyssa a few moments ago. She asked me a few questions and had my seat on its way from California within 5 minutes, and a great price, 85 bucks. She also said that she would call and email me once the seat is ready to be picked up. This was the most pleasant experience that I have had on the phone in quite some time. I will definetely be calling you guys again; You rock Jalyssa!

You can get your parts for a ¼ of the cost and, don't forget to bring your own tools they have a few low prices, and BOGO I could shop for hours.

Core charging scammers, core charges on EVERYTHING small and large parts, just so customers wont bother returning parts for a few bucks. So LKQ at the end of the year has millions? Fantastic scheme!

Had a negative experience years ago and swore I’d never go back… But I did anyways. Purchased an engine from them and was VERY clear that I needed a complete motor and listed the items I needed. I was assured I would get them. I live an hour away and work the week so I had to send my wife to pick the engine up. Sure enough, when I got it it was STRIPPED. They even went so far as to pull the plugs and coil packs. I was told anything I needed that I stated I needed was extra. Oh well, screw me twice. Sales representative and dock crew were at least professional and friendly *edit* company reached out and refunded a portion of the motor to help defray the costs of the replacement parts updated to 4 stars.

Very negative experience. Volvo Needed window for a car show was told by Theresa it was in stock, available next day late afternoon at the latest, then Theresa called and said it wasn't available until Monday short handled. I received a call Monday morning it was ready. Drive 45 mins and what was waiting for me was the complete wrong one. Called Theresa back to let her now and ask why or how this happen. She hung up on me. Took NO responsibility. If you can avoid lkq please do. Worst company in Portland. I also have it received my refund.

I called to order a part for my SUV. They said they had one and the price was reasonable even with shipping. I received it a few days later and it was the tail light instead of the backup light. They are completely separate from one another, not sure how you confuse them. I was working with Jackie. She was very nice when she would answer the phone. Which was not very often. After numerous calls she initiated UPS to come pick up the part to return it, but did not tell me that she did. All I wanted was the return shipping label. I could stick it on and drop it at UPS myself. I gave my email address numerous time and never received a single email. I also talked to Mike once and. Ever received a call or email from him either. Overall very poor customer service. I won't try again.

How it works: you order the parts from the 800 call center and the warehouse on Cameron pulls it, which may take up to 6 hours or next bus. day. Customer service was polite to me, both call center and warehouse, but the part that was pulled did not match the system description. They tried to resolve this but did not have another matching part. I had to do the follow up calls, thus the 3 stars and not 4. Other customers picking up parts seemed satisfied and the parts looked to be well packed and good quality.

After seeing a part on Carparts listed for $135 which is about the price of the new part, I asked him if he can give me a better price. He said “that’s the best I can do” which he says every time. I said but that’s literally the posted price, and he hung up on my face. The employees here need to understand that they are selling used parts off salvage vehicles which they mark up as brand new parts, there’s always room for negotiation in the car industry. Not to mention their horrible customer service, surprised they’re still open.