Long Dog Fat Cat

I have been a long time customer of Long Dog Fat Cat, and ever since "Three Dog Bakery" removed themselves from the local industry, LDFC has been my only shopping source for my two dogs. However, with recent concerns of some less-than-helpful staff members and my most recent experience...I've decided to try elsewhere. I'm glad I did. LDFC has good prices and good quality food (similar in both categories from my experiences at Three Dog Bakery) but the staff seems to on a decline as I rarely ever see anyone doing anything other than sitting behind the check out counter waiting for you to come to them. (It's a pet food store so I don't expect that, but it wasn't always that way) Today however, has pushed me away from walking in their doors again. Twice this week I reached out to schedule an appointment for today for me to bring my dog in to get his nails trimmed. Monday the groomer is not in, and the person who answered the phone wasn't sure if anyone was even coming in that week. After stumbling over his words and unconfidently stating no appointments are necessary, he gave me the number to the groomer (Sarah) who "might" be in this week, so I gave her a call. Her voicemail answered with an unorganized mess of details informing me that she only operates business 4 days a week (sometimes 5), So i leave a message and ask her to call me back. The next morning, I promptly receive a call back as her business hours take effect and she assures me that for a nail clipping that no appointment is necessary, walk ins are only accepted for those but she assured me that someone would get me right in. *Cue my skepticism* Fast forward to today (Thursday @ 2pm~) when I walk in the doors with my doggo, and ask to have his nails trimmed. There is no coordination between the check out staff and the groomer I see as she walks me back to the groomers station with confusion on her face, not knowing what to tell me. We get back there and she states that I am here for a nail clipping and to which the groomer immediately states that it will be at least 15 minutes~. I immediately ask, "Why couldn't I just make an appointment?" and to which the groomer snapped back "We have no idea when we'll have time!" I'm no expert, but something tells me that part of scheduling appointments is an effort to prevent this kind of issue. Regardless, I repeated myself asking why I couldn't just make an appointment so this wasn't an issue, to which her voice raised "IM NOT GOING TO JUST LEAVE THIS WET DOG IN THE BATH". At this point, I had long since decided I was going elsewhere as basic scheduling seems to a service they refused to offer and thats ok, but the horrible attitude I received really just pushed me away. I was instantly infuriated that this was acceptable, and even when I asked the associate who took me to the back why I couldn't just make an appointment to avoid this, she just responded with "it's walk ins only". This post isn't for entertainment or accuse anyone of not performing their job correctly, it's simply to help one or more persons avoid the stresses of a place that is unorganized and struggling to meet customer expectations. I called around a couple places in the area and after talking to a few of them, i decided to head down the road and check out "The Green Spot". I arrived about 10 minutes after the phone call, and someone had beaten me to the appointment and that was ok, because when I got to that store it was very very clear that Long Dog Fat Cat was no longer a place that deserved my attention or money. I've been recommending LDFC for years to friends and family, but after on stop at "The Green Spot" today I will be sending my business there.
2 7 years ago (07-06-2018)

Great place for healthy food for you animals. Had a great selection of dry food but I went for raw, dehydrated and pre mix for dogs and they did not have a big selection. I also could not find the prices on stuff easily.
3 7 years ago (31-03-2018)

Great store that has my dog's favorite brand on chews. Reasonable prices in bulk treats. Dogs are welcome, but many items are stored at dog level, so if your dog has poor self control be aware.
5 7 years ago (28-02-2018)

Went in to get a last minute birthday cake for my puppy and was very happy with the premade selection of cakes that they have. My dogs couldn't get enough of it!
5 7 years ago (21-02-2018)

Buy all of our dog food here, they are very knowledgeable, and we love supporting local business!
5 7 years ago (22-01-2018)