Louis Vuitton New Orleans Saks

Great customer service from Charles Thursday! & I’m not sure of the lady’s name from today. Not as spacious as houston but it’ll do, I can’t complain. I bought more than I expected unfortunately lol but at least there were some nice items

I actually stopped by to do a mystery shop for a supplier who wanted to know why the sells of their products were so low at this location. As it turns out the products in question are only available online and not actually in store so unless you ask an associate about them their is no indication that they can even be purchased here. That being said the staff especially Deanna was very friendly and helpful. She answered all of my questions and made sure I was satisfied with my experience. The security guard did seem to have a bit of an attitude but it didn't seem to be directed towards anyone in particular and I assume she was just having a bad day it was rather late. Unfortunately since they didn't have the items I was looking for I didn't take any pictures however I did see several other things I was interested in and will definitely be going back to purchase later. Product pricing and placement was impressive, sells people were polite and informative but not pushy. The store was very clean, well organized and maintained. Overall it was a nice peaceful shopping experience that I enjoyed, and to be honest I don't usually enjoy shopping at all. Frankly unless I am doing a mystery shop I usually stick to online shopping to avoid the stress and hassle of the in store experience. Anyway Thank you Saks for renewing my faith in upscale Merchant's. Have a blessed day everyone.

The second floor sales who’s name is Pepi she is rude. I bought Burberry cloth and pants. She charged me twice for the pants. And she wasted my time and she did not apology. She also not professional because she took my driver license to enter my personal information. When I said I don’t want to provide my email, her attitude turned to very rude. She made mistake but she did not want correct it immediately and her colleague apologized to me. Although I did not report her to her manager but she really ruined my day. Downstairs channel store is much better. Bought lovely bag and jewelry very delight and helpful. I should never buy things from her. Every time I ware it it will recall me stupid experience.

I recently attended a Saints game and deceived to purchase the Bond No. 9 Box. Well I just opened it and 2 of the fragrances were broken. I have been transferred 6 times, 6 different answers to my concern. Until finally I was sent to a line that hung up stating that line was disconnected. Plus I live no where near. Saks store. As long as I live I will never SHOP here again. A box of perfume that was almost $500. This is ridiculous.

Please read Updated Review. Sales clerks very nice and friendly. I was looking for a formal dress but found the selection lacking. Update: My daughter suggested seeing Sales associate Kim who ordered several dresses for me to try on. Found the perfect dress for my Grandaughter's wedding. Kim went out of her way to be helpful. Alterations lady Dee did a perfect job alerting my dress in a timely manner. All was perfect for the wedding. Both ladies were helpful and very proffesional.

Absolute total "BS" customer service. I had my wallet stolen Nov 28th. Big purchase was made by the person who took my wallet and cards. Called literally several times.....Their fraud department said they would call me back, but have never even tried!!!! I have never shopped at this specific store or stepped foot in it, in my entire life. Worst customer service I've ever delt with. All they do is push the issue off to another person. Absolutely the worse to deal with. Beware!!!!!!!! Then had the audacity to ask me for a survey through my email...... If I could give no stars I wouldn't hesitate

A 2 star review is very generous..... Definitely a nice variety of merchandise. Customer service is lacking! 45 minutes for an order pickup.... not okay!

BEWARE! Our purchases were STOLEN right from the Saks parking lot! Will never shop here again. Went in and made some purchases with my husband and family, left, went to eat, and parked back at Saks and went back in. We left our previous purchases in the car. 30 minutes later, came back out and someone had broken the window of our car and stolen all of our purchases and personal items and a gun! Right from the Saks parking lot that you pay premium money for! NOLA pd refused to come out and mall security seemed uninterested and said this has been happening a lot. There's ONE security camera in the parking lot! Don't think that this won't happen to you, because it will! Police and saks security are aware of the ongoing theft and they still don't have increased security or even more than one camera in the parking lot.

This location is very upscale compared to the other Saks I have visited. I didn’t find any free parking around, so better use metered parking costing $1.50/hr for a max of 2 hours. I found very limited collection of the Saks brand compared to other private labels.

This is my favorite place to find high end clothing and gifts, the staff is always on point, and always willing to help you find what you need, absolutely love shopping here