Maaco Collision Repair & Auto Painting

This has been the worst experience I have ever had. Heidi refused to stand behind their warranty on a paint job that was done in June of 2016! She was overbearing and confrontational. She told my daughter to back out and run over me and that was right after she told me to shut up. When my daughter told her she was the rudest person she had ever encountered; Heidi mockingly said "oh is that right". I am telling you we were in shock to be treated like this and it was unwarranted. We have never seen anything like this. Heidi insist the paint isn't chipping, that it is rocks that have chipped her hood and trunk, this is the same as being robbed!!. I wish this site would let me rate them zero stars, but you have to select something in order to do this review. DO NOT DO BUSINESS WITH MAACO IN SWANSEA, IL!!!!!!
1 7 years ago (14-05-2018)

Horrible customer service. The lady at front desk(Heidi)had the worst attiude imaginable. Small story short, I left without service.
1 7 years ago (11-04-2018)

Wish I could give no stars but the lady at desk is very rude and had an attitude problem and I was waiting at the front desk for 20 minutes would not recommend this shop to no one
1 7 years ago (06-04-2018)

Good job for the price. Needed some clean up with rubbing compound where tape job wasn't burnished down tight but overall good job
4 8 years ago (22-12-2017)

Like everyone else experience. Hedi sucks. As soon as me and my 10 yr old walked in the door she looked annoyed asking um may I help you like I was in the wrong area. I stated I had a 3pm appointment. She proceeded to ask me about my car which I saox I was not doing a insurance claim a deer hit me. Whats your budget I said no more than a $1k. Well I can now its over that I said to just get the dents out she stated I would need a whole new door. So I asked what am I looking at she said maybe close to 2k. I said oh ok no thanks because I was quoted $1,200 by another shop that took time to actually look at the car and nit just sit in a chair and look from the window! She said good and threw the clip board down. Now this is the manager guys if aje treats you like slum when you enter the door now way you will touch my car. Maybe you thought I was poor but far from it. Just always to get a couple of estimates. Thanks for nothing heidi✌
1 8 years ago (13-11-2017)