Mack Retail - Camera & Video Service

I have an old film camera and yesterday the shutter stopped working. I was told to come to Mack from the usual camera store I go to, Unique Photo since they don't fix cameras. I came to Mack and told Theresa (the kind lady who helped me up front) what I thought was wrong. I'm going camping tomorrow and need my camera for the trip and asked if they could fix it that day. She said they usually don't do same day fixes but she would ask. Five short minutes later Theresa came out with my camera. The shutter was fixed and my role of film in tact. I can easily say I am a happy camper and will definitely come back and develop my film from Mack from now on.
5 8 years ago (02-10-2017)

While on vacation I ran into problems with my Nikon D3100 but waited until I got home to get it repaired. I was recommended to Mack Camera at the place I originally bought it and was very glad that I took my camera there. I dropped it off last Saturday at 1:55 pm afraid that I would be rushed since they close at 2:00 pm on Saturday. I was met at the counter by a friendly, patient and extremely knowledgeable young lady named Theresa. She took time to speak with me and to answer all of my questions until past closing time. She promised to have the camera checked out and serviced for a very reasonable price. I was delighted to receive a call on Wednesday saying the Nikon was ready for pick-up at the quoted cost. Theresa mentioned "her students" in conversation and I found out she also teaches photography classes at the store. I have just finished my third lesson and I already have learned much more than I ever had in the two other photography classes I attended previously. This is a great store and Theresa is a fabulous teacher! Highly Recommended!!!
5 8 years ago (22-04-2017)

I sent Off my camera two months ago for repair and after numerous phone calls and times of being told that It will only take 7 days to repair, After the forth time of being told "it will only take seven days" I called asked to speak to a superior only to be greeted by a voice mail. My call from the supervisor and my gear have still not been returned. I shoot canon for weddings and events and I will only buy the Canon drops and spills warranty from now on along with CPS Membership. I feel so stupid for for doing business with this company. - I just received a voice mail from the supervisor and he briefly said that there was unspecified issue that prevented the repair. Also that he would expedite the repair and try to have it out by the end of the day. - Its been a week since my voice mail and I just received my camera. Instantly upon Inspection I noticed the lcd flicks on and off (In a way that I have never seen a camera flicker/not respond) and then gives an er code, when I hit the menu or image review button it just show a light black screen. I just got off the phone with cs and she wasn't surprised nor did not she offer any sort of apologize or show any sympathy/acknowledgement of the inconvenience that this is for everyone. She said she will send a new shipping label and we can start this all over again. Also at the very, very end of the conversation right before hanging up, almost as an after note she ask what was wrong with the camera/repair.
1 8 years ago (23-06-2017)

Maybe they are good with cameras, but do not get a television warranty with them. Go to SquareTrade instead and save yourself the hassle. The company will look for any way to get out of the contract you purchased with them. I live in a large metro area, and they are telling me there are no dealers within a 25 mile radius to honor my in-home repair. So now I am stuck with a 64" television, that is my responsibility (and cost) to transfer to their nearest repair center. Horrible experience. They should take "Worldwide" out of their name if this is the case.
1 8 years ago (16-05-2017)

Gary blamed me for misinformation about a business phone line I owned for 20 years...and also quoted me 5.00 for shipping my product. Upon paying the bill, he then said that it was a $20.00 fee for shipping . Used them in past, but you may want to ask for a different salesman other than Gary. Other stores would acknowledge their error, apologize and waive the difference because it was their error in the quote... not simply say disregard, the price I gave you... the new price is $20.00. Doesn't gain my confidence for future sales.
1 8 years ago (27-06-2017)