Magic Valley Cinema 13

It is a normal movie theater and you don’t have reserved seating. My previous review stated not able to earn rewards, I was just notified you can earn rewards. I have never been prompted about being a rewards member or to sign up, but now that I know I will look forward to my next visit. Your usually able to find a seat quickly. I understand upgrades are in the works and am excited to see them come to fruition.
4 7 years ago (31-05-2018)

Projector Sucks & Seats for Giants Watched Solo: A Star Wars Story in theater 13. The first 1/3 of the film is dark, shadowy, I’d seen it 2 days earlier and it was fine at another theater. At Magic Valley Cinema it was simply outlines on the screen. This is called a lack of equipment maintenance. Seats: I’m not small (6 foot with bodybuilder frame) and the seats were uncomfortable, cutting off circulation behind the knees. My 5’ 6” wife was miserable. So keep all this in mind.
1 7 years ago (28-05-2018)

In the past four weeks I've really been noticing some negative things happening at the theatre. Twice I've gotten charged for an adult ticket when I've specially asked for a child ticket with the child standing right next to me. They are 7 and 10 so they can't be mistaken for an adult. Then I went in asking for a gift card for a specific amount on it. After I got home I noticed they added 2 dollars more to the card and charged me for it. (Which is fine but that's not what I asked for). Then yesterday during spring break they have one of the children's movies in the tiniest theatre there is. It was sold out because of having less than 40 seats. With all the children out of school this week I was surprised this particular children's movie were in such a small theatre. We then got our tickets for the later showing and again was charged for 2 adult tickets instead of one being a childs ticket. While our ticket was being torn there was an off duty employee visiting with the ticket taker. They were both young men. The off duty boy was cursing loudly to his fellow employee regarding work issues. I rushed my granddaughter by him so she wouldn't have to hear his vulgar mouth. A woman sitting next to us left her coat behind so we took it to an employee who kindly took it for us to the box office. The kid behind the counter threw the coat 8 ft or so and on a pile on the floor. I indicated to him that that was pretty rude how he was treating this woman's expensive coat. He raised his hands to me saying, what?? Just stared at me. I have talked to management twice regarding the issues but it's obvious nothing has changed. I've been so disappointed by the lack of adult supervision there and lack of concern for customers by some of their employees. Be careful, they will overcharge you!
2 7 years ago (27-03-2018)

The room where our movie was playing was on the small side with only one side of stairs all the way up. If people had to go or come in your row they have to pass infront of you. The movie i went to see was a box hit and the little room was full.No seats to choose from. Besides that, the place is clean and well kept. Other rooms are bigger
3 7 years ago (21-05-2018)

Second class theater. D box demo has holes in chairs and audio is inaudible. Bathrooms are always dirty with poor design as paper towel dispenser was installed as an afterthought over the sink but is, of course, irrelevant as dispenser is typically empty. Lastly, while the rest of the country is pulling the pro-pedophilia Show Dogs you will find it playing here.
1 7 years ago (27-05-2018)