Major

We made an online appointment for our nephew and showed up a bit early, it wasn’t an issue at all. Although you aren’t allowed to try on shoes the staff lets you know what runs larger or smaller so you can adjust your needs to that. They are also very good at knowing already what sizes they have in stock without going to the back, so it saves a lot of time. If you know your part it makes the process a breeze. We got 2 pairs of shoes when we came for 1, and walked away happy. Our nephew really enjoyed his experience as well and looks forward to coming back.

This was a terrible experience. The employees were stuck up and rude. Upon arrival at the store, we were let in to look at some hats. Seeing that there were boxes scattered everywhere stacked to the ceiling, we respectfully asked what they were for. “You don’t get to ask that you’re here for the hats” was the response. We asked how we could tell our hat size, and they scoffed and said “OUR customers know their hat size.” Don’t support this stupid store please. Go to footlocker.

Total jerks. ‘Appointment only’ with no leeway for someone in town from LA. They’ve gotten too big for their britches. Spend your $300 on shoes elsewhere. You can see from the owner responses to similar criticisms that they really don’t care about the customer they’re just here to grab your money.

Horrible Experience! Was visiting from out of town! Which is typically what most people in Georgetown is doing, visiting. A tourist would not be familiar with the "appointment only" policy. I was greeted by an extremely RUDE Asian lady yesterday! I understand policy and procedure, as I am a business owner. However, one does not have to be rude or insensitive to get the point across. I would never patronize this company, nor refer anyone else. Due to the horrible customer service! I am sure you all could care less. But, try being a little nicer to your customer base. Especially people traveling, when you have ZERO customers inside the store!

rudest customer service ever. dumbest policy to enter the store when nobody else was around. no shoes try-on allowed. stay tuned for the owner trolling all the one star reviews. way to go.

Went a few months back. And yes, SET YOUR APPOINTMENT! It’s really simple and usually plenty of time slots available. Had one small issue which is why I’m giving 4 stars instead of 5 really 4.5. The issue… a shoe in my size showed in stock on their website. Asked the young lady working for my size, who turned and asked the Asian gentleman working the counter. Miscommunication between those two and I was told it wasn’t in stock. After a little bit of a back and forth match between the gentleman and I, he realized he was incorrect because he thought the shoe was a different color! All in all, he went to the back, found the shoe, found me a hat to match and I even grabbed another pair that I wasn’t expecting to grab for a little discount! So the 1 stars I see here seem to be fundamentals in reading comprehension . I would go back more often but I do hate the parking situation but it’s DC! But I’ll be back!

This store has very poor customer service. They don’t really care about the walk in traffic. I showed up on 4/13/2022 around 4pm. I saw the sign on the front regarding appointments but was not sure if it was accurate. An asian lady opened the door and was very rude, and then and african american guy came out of no where and was also very rude and was trying to shut the door in my face. He told me that they don’t care about turning away customers because “we are meeting our sales any ways, we good” and shut the door. This business has no sympathy for customers. Its okay if you work by appointments but you need to be more kind to customers. Also based on the way you respond to people on these reviews it still shows that you don’t care about customers, you get defensive and don’t make people feel welcome. 1 star for sure.

Went during COVID. An appointment is required to enter the venue. I arrived well before my scheduled time and still had to wait 10 -15 min post my appointment time before I could enter. It appears I was delayed entry because they were conducting inventory updates on the retail floor. This cannot be done in the Stock room? I digress. The store will have something for every “sneaker head”. However the staff didn’t seem as knowledgeable about their product. Also you are paying reseller price for certain shoes even if the release is a week after its general retail release. Not cool. I think ordering via Major’s website is a best situation vs going to the store. Visiting the store is more of a bucket list experience. Once you did it you’ll never need to do it again.

Easily the dopest shoe spot in the city. The owners are very friendly.. very knowledgeable and VERY down to earth! They make you feel like family every time you walk in the door!!

Visited Georgetown from South Florida. Stumbled on Major in passing, made an appointment and was treated like royalty from start to finish. Ty!