Maple Ridge Health and Rehabilitation Center

My father now needs nursing home care and moved here recently. Great first impression. The staff is amazing. Very attentive and personable.

It’s is now 2:02 pm Lunch is served between 11:30 and 12:00 My Love one has not received her lunch today and I called to speak with the nurse that’s caring for her I was transferred twice and the phone hung up twice I call back again to speak with the charge nurse supervisor and or manager the phone ring message came on and informed me they couldn’t accept any more messages because it was full and the phone just said goodbye hung up this is very unacceptable behavior for professionals and it’s now 2:06 PMAnd my love one has not received their lunch and it’s almost dinner time so unacceptable should not be tolerated for anyone cruel and unusual punishment

My father was recently here for rehab. Despite everything going on in this crazy world Maple Ridge was great. The staff was friendly and always smiling. They answered any questions I had. Also keep me update to date regarding Covid outbreaks and visitation. My father was comfortable and well taken care of. The building was clean. Therapy was able to get my father strong enough again so that he could return home finally. Thank you for everything you did for him. If he ever needs rehab again you are the first place we will come.

I Started here as a scheduler in July 2021. Since I have been here I have received nothing Less than positivity. I absolutely love working here. everyone here from the administration team to Housekeeping have been so Pleasant and easy to talk to. Everyone here always come together to get the job done. No one is above do something other then they job description, and you can not find that in most places in a health care field. I love how they motivate you to move up in your position if you choose to do so and are willing to help you achieve what ever it is you would like to do. GREAT PLACE TO WORK!!

Do not put anyone here unless its your last resort and before that check into a kennel. I would not leave my dog here. The staff is always missing when you need to speak to someone My mother clothes are all gone and when questioned about it no one knows anything. We found other residents clothes in the closet with their name inside ! Very poor communication between the staff to family members. Just terrible and forget about getting ahold of the doctor, head of staff or social worker with any questions or concerns. Again, a kennel is better than this hole

I'm giving Maple Ridge a 5 star! I've had family and friends in rehab here. There caring and do care about others needs. In any work place you will have your rotten apples but if it's not addressed or brought to the management's attention then it should be so it can be attended to and action can be taken. I love the Nurses and management. My aunt was recently here and very well taken care of. Thanks to all the staff who had in a hand in my aunts care.

Only send your worst enemy to this facility. They are horribly understaffed & most of the staff poorly trained. I repeatedly waited over an hour for anyone to respond to my call button. I'd have to call the facility's main phone # to get someone to come to my room. A lady in the room next to me was screaming for help one night from midnight to 3:30 am. Many of the nurses don't understand pain management and give prescribed pain meds when THEY feel like it not when YOU need them. Complain and some of the nurses will retaliate. Wish I could give it 0 stars. Management should be fired and investigated by the State.

Maple Ridge has lived up to the expectations, From the Administrative Staff, Nurses and CNA’s were all so pleasant, The therapist were absolutely amazing. I will like to shout some people that really touch my heart and truly given me motivation that is the CNA’s of Maple Ridge, You are amazing and thank you for everything you have done for me and will do in the future for others. God Bless!!!!!!

Not a place I would think about sending a loved one. My father went in for rehab and ended up passing away from a major infection that was avoidable. He never seemed to be cleaned properly and the place always seemed to be totally understaffed. The right hand had no idea what the left hand was doing. AVOID AT ALL COSTS!!!!!

Cozy, pleasant evironment All pts have single rooms in a very clean , pretty building. The facility is quaint with a smaller volume of pt census which allows for much more personalized, compassionate and one on one care. The staff is caring, empathetic and extremely professional as well. Excellent and highly competent management that value their pts, families and staff. Best and kindest DON to work under...just a refreshing privilege . She is absolutely amazing. A nice atmosphere as a Nurse to work around or place a loved one for Rehab or an extended stay. Definitely best place in the Milwaukee area and I've been in Nursing for 20+ years. Pool Nsg 15+ years and have extensive knowledge and experience with other facilities. Mapleridge actually values and owns their pt centered mission statement. Stop in for a quick tour and you will not be disappointed. Highly Recommend A wonderful annual State survey.. Best of my career. Hands down the place to work or place a loved one.] Truly 5 Star