Marcus Duluth Cinema

I love this theater. Clean and large leather reclining seats in every theater. The movies have never malfunctioned. Of course just like every movie you have to get popcorn and snacks. They are great. Expect the typical price for movie and snacks. But if your a movie buff out just looking for a night out with the family then this is a place everyone can enjoy.
5 7 years ago (09-04-2018)

One of only two movie theaters in Duluth/Superior area or I would not continue going to it. Have had multiple poor interactions here. Just recently went to see black panther. They actually stopped the movie because a few people were not in their proper seats. And they were "not going to start the movie again until everyone is in their seats!" Seriously? I'm middle aged and I felt like we were back in high school. We were in our seats as well as 98% of the crowd. What a way to spoil a movie unnecessary. I've also dealt with multiple requests to fix loose handrails at this location being ignored. (I'm disabled. ) They only get 2 stars because their new loungers are comfortable.
2 7 years ago (08-05-2018)

My wife and I have gone here to see several movies. Most recently we saw Avengers: Infinity War. What I like about this place the most is they are never understaffed. There is hardly ever a long line for popcorn, tickets, or to go into your movie. Also, their bays have assigned seating. This way I don't have to fight to find a seat to a big movie. Overall,bone of the better movie viewing experiences I've had.
5 7 years ago (02-05-2018)

Great experience for my family! Seats & bathrooms were very clean, 4 ⭐'s right there! Concession area could use a little help was pretty messy & everything was a little sticky but it was really busy. Only real complaint is the cost of the concession. It cost me over $45 for x2 🍿popcorn🍿 and x4 🥤sodas🥤. Next time we'll share! 🤣 I hate waiting in lines so if your like me I do recommend buying tickets online. While the lines were crazy we zipped on by to the check-in kiosk & with in a minute was headed to our seats. We're excited to go back for Deadpool!
4 7 years ago (03-05-2018)

Hello,I have been a long time cinema fan going to the theatres since I was a kid.I would save my change and take a bus downtown to see a matinee at the Norshor or the Granada.I have always supported these places and love watching movies on the big screen.I know that it is difficult to keep this business afloat these days but after my last 3 experiences with this particular Marcus Theatre unless I get a formal apology from Mr.Marcus himself I will never spend another penny here.My main issue is company policy and very bad customer service.A few months back I showed up early to buy tickets with a couple friends and because of the current online tickets purchasing there weren't any seats left.Ok fair enough I guess.We decided to go to a later movie which although was inconvenient we bought tickets anyway.I do not and most people I have talked to do not like this system but so be it.A month later the very same thing happened except this time there were two seats in the front.There is no reason to have seats that close because it was impossible to comfortably view the screen.I left with a sore neck and unable to see what was going on most of the time.Tonight I tried to bring my son and two friends to 5 dollar movie night (which sounds like a bargain : ) We showed up 30 minutes early and were told that we would have to come back later for the 9:10 showing so I purchased tickets and picked out seats that were perfect for a change.Since we had all eaten and there wasn't much we could do before the movie we had to kill a couple hours before coming back we went home for a bit.When we got back we spent 37 dollars on some nachos,water, and soda then went to find our seats.Earlier when buying the tickets the young man sold us tickets for the 9:10 show but must have printed out tickets for the 9:50 show.They sold someone else our seats and said sorry but you can come back for the 9:50 show.Correct me if I'm wrong but since this is not my mistake wouldn't it be their problem? Well I think they could have made good on the seats that I was told I was buying and all 4 of us heard him say he was selling us.I think they should have told the other people who most certainly bought their tickets after me that they made a mistake.Instead I got a smug look and a we can refund you if you want.So basically if you don't like it there is the door.So they did refund me and he gave me some passes that I will not be using unless I run out of Charmin.What bothers me the most is after working 6 days in a row I was really looking forward to seeing a comedy and treating a few friends to a movie.Instead I threw away 3 hours of precious time that I could be doing something else.I was made to feel that my time and money is not as important as theirs.So if they don't want my business I will make a point of never wasting another minute of my time there.I will also make sure let everyone I know this is how they do business.So although I imagine it won't do me any good I am going to talk to his boss tomorrow and complain in hopes they may work at changing things for the better.It's a shame and because of this mentality in the near future theatre will most likely go the way of the Drive in theatre.
1 7 years ago (30-05-2018)