Marston Beacon Hill

Do not rent from here at all costs. Within a week of moving in my apartment experienced water damage. This was dealt with quickly but the repairs have not been made. The wall is still exposed after removing the damaged material. I moved in in September. Today is December 19th. There are numerous other maintenance requests that have gone unanswered. However, today I stumbled into a new fresh hell as I discovered an overturned roach on the floor of my main living room area. I am absolutely disgusted. Never in my life have I lived in a place like this. It feels even worse knowing that nothing is likely to be done about this and I will have to force management's hand with calling the city inspectional services department. DO NOT RENT FROM HERE.

I've never had such poor experiences with a property management company even from the time of move in. The unit was dirty when we moved in and remains outdated. We have also had many issues with mice. When I call or put in a work order, it takes over a week for even an acknowledgement. Of course when you call the rental inquiry line they answer right away... Incredibly unprofessional. I would not recommend living in their units to anyone.

I found Eliot Levine to be a nightmare to work with. He was dishonest and rude. I was shown an apartment and when I returned with a check ready to lease, he told me a doctor had already signed an application and he "couldn't see how it wont be approved". He then rushed me into leasing a less desirable 5th floor walk up which was extremely expensive to heat although he had reassured me that the prior tenants "never even turned on the heat". Two weeks after I moved in, I noticed the apartment I was told had been "rented by a doctor" was posted online available for rent. He also couldn't have been bothered when I needed the keys two days prior my move. It took him over 24 hours to return my call. Eliot was again not helpful when I inquired about the storage in the basement which had been mislabeled, he was rude and told me that it was a done issue, although I had every reason to ask as it was the worst of all the storage spaces, completely dark with a hole in the wall that I could see the pavement through. The entire issue could have been avoided by clearly pointing out the mislabeling at the time of the lease signing, but this was not done by Eliot. When I had asked about moving in a few days before the New Year holiday, he was quick to collect 2 days rent from me.The following year when I left the apartment in mid-December, but was paid through the end of month, he contacted me to casually ask if the new tenant could "put a few things in the apartment after the Christmas holiday". I told him that I expected payment as that was how it had worked for me the year before. That check has yet to arrive.

As a renter in Beacon Hill with Marston as the property manager, I really wonder how they stay in business. Unresponsive and untimely in general as it relates to some pretty basic items. As a homeowner, I would never use them as a property manager.