Massage Envy - Legacy

Bad Experience all around. 90 minute massage my wife purchased for my for my birthday. The massage was suppose to be $120 and they charged me $145, plus I left a $20 tip, was suppose to start at 1:00pm and didn't start until 1:15. Then the massage ended at 2:27, so it was about 20 minutes short of what we paid for. After leaving my room the front receptionist put a hard sell on me to get a membership. I kindly told her that I was not interested and she pushed and try to sell 3-4 more times. I just shook my head and said no again and again. So, after over-paying, being cut short on time, and being hard sold on membership my family and I will not be returning. Update after Massage Envy's response: Thanks for the response, but it appears you have had these same issues months and even years before my visit. If you haven't changed your business tactics yet, it's likely a phone call from me won't change things either. You have 2.8 stars for a reason, instead of talking about "making it right" perhaps you should implement better processes that actually "make it right" from the beginning.
1 7 years ago (17-04-2018)

I have a membership, and appreciate that if I have to skip a month, I don’t lose the credit toward the massage. The massages and facials I have received here are always enjoyable, and tailored to my requests.
5 7 years ago (21-02-2018)

The staff looks down on you if you don’t buy a membership or book massages with frequency. The 2 host at the front desk need to be replaced vs focused on there self needs or compensation. It’s no wonder why ME Culture has been in the news with sexual and verbal harassment.
1 7 years ago (28-01-2018)

I had a terrible service experience yesterday. The therapist was great, but that is all I can say.
1 7 years ago (15-03-2018)

I had an appointment scheduled for hair and make up with Jaymie for my engagement photos. she cancelled on me a few hours prior to my appointment time due to very inappropriate reasons. She is talented, but cancelling on me the way she did was very unprofessional and put me in a huge bind to find someone else on such short notice
1 7 years ago (07-10-2017)