Massage Envy - Morgantown

Poor advertisement. My husband got me a gift card for Mother's Day during a special they run for a massage and facial. I couldn't schedule both same same so I waited to get a facial. I was charged an extra $25. I just called to ask how much a facial was and was told $55. I was charge $95. They just told me it was because it was considered my second appointment there. Their website states your first FACIAL is $55. My first appointment was for a massage and I couldn't schedule a facial because they conveniently didn't have any appointments! SCAM!
1 7 years ago (01-12-2017)

They really catered to my specific pain areas. After I told them where my problem spots were we decided to mainly focus on my back shoulders, neck and arms. They did deep tissue massage which really helped me.
4 7 years ago (05-10-2017)

My first experience here was good but after I signed up for the membership it went downhill. The person that signed me up set my next apppointment before the first payment was withdrawn so I had to pay them at that time and then it would come out of my account the following week. They told me it was their mistake and they would leave a note for the manager to call me but she never did. The next week when they called to confirm my next appointment, I told them I needed to reschedule it for a day after they said okay and then called me a day too soon to tell me they charged me a 100% fee for missing my appointment because someone didn't change it in the system. I called to speak to the manager who never called me back the first time they told me they would leave another note for her. I waited until the next day, tried calling again and they told me she would be in that evening. I waited until 6PM and they told me she had already left and she would be back at 8am. SO THEN, i go in to the spa the next morning and ask to speak with the manager, and this is no joke people, but they told me she worked late that night so she wasn't in again. They gave me a HUGE run around and it was very unpleasant. I'm not hard to please and I understand mistakes happen sometimes but it was a disaster.
1 8 years ago (29-04-2017)

Worth getting a membership. Monthly reduced-price massages that carry over to the next month, and can be given easily as gifts for friends and family. Affordable even for a student.
5 7 years ago (05-07-2017)

Great front desk and great massage!
5 7 years ago (26-11-2017)