Massage Envy - Nicholasville Rd.

Very strong scent when you walk in the door. Beware if you have asthma or other respiratory condition. People were very nice & actual massage room was fine.
3 8 years ago (31-05-2018)

My boyfriend scheduled a full service and facial for Valentine's day. We walked in and I was so excited. Then we checked in just for them to reschedule me a week later because I was pregnant and they couldn't take me on the day we paid. I was so upset. So i came in on my reschedule date and was disappointed again. I came in at 12:50pm my appointment was at 1. They took me to my room, my massage therapist was very nice n sweet. She didn't do my arms or feet telling me because the lady who does facials will do it. The facial lady came in. She was also sweet. But didn't do my feet 😐. She tried to get my feet done for free since I had 2 issues. They denied it. Saying it was my fault cause i was late doing my paper work. And i used the bathroom. Remind you im 7months pregnant. It was so horrible and rude of them to take something away and still made me pay full service. And the lady in the front checking me out was rude. Her whole attitude showed she didn't care how i felt.. never again. Never go there again..
1 8 years ago (21-02-2018)

Went there yesterday with a friend which was her first time. I had been there several times before. I was very excited and told her what a great experience it will be Boy was I wrong we had an hour massage that is supposed to cover from head to toe. When entering the room from using the restroom the therapists said we only have enough time to work on one area what do want it to be. I was shocked. The therapist I had did not do a good job and she kept huffing like she was ready to go. I was looking forward to a wonderful relaxing experience and massage and that is definitely not what I got . The little girl at the front desk that checked us in and out was super sweet!!
2 9 years ago (23-12-2017)

Loved it! They just try 2 get you more packages and extra stuff after your massage
4 8 years ago (14-03-2018)

I've had great experiences in other cities with Massage Envy, but this specific location seems to be less customer oriented and that's disappointing. I'm big fan of the stretch sessions they offer, but it's been challenging working with the front desk to find times to get it. They also seem to be highly inflexible in working to put customer interests first when it comes to session. For example, they might have a person for hour massage or stretch but they won't allow you to do half stretch and half massage. Stuff like this, maybe you have an hour credit but just want 45 minute massage. If you tell them this at booking they won't let you book it! I tried to explain they can use an hour credit I'll pay/tip whatever for an hour time but just need to leave early. Nope. They are just incredibly rigid with corporate rules and that totally takes precedent to what customer prefers. So it's challenging to get in at times and they really don't work with any creativity to provide services best suited to individual needs. It just doesn't work well for us.
2 9 years ago (02-10-2017)