Massage Envy - North Towne

Day 3 in ABQ - took some more me time and an Amazing facial with Sophia and an EXCEPTIONAL Deep Tissue Massage with Wendy She got rid of a pinch nerve in my neck I’ve had for 3 months now! Can’t wait to come back. I’m going to visit her EVERY TIME I’m here .

I have been a member since April. Very happy with my services. I buy my wife a gift certificate to come in and get a massage. After her massage they say that their pricing had changed and the introductory rate they hav had for years went away. She ends up having to pay as much as the certificate was. $65. I have to keep my membership till April or they will charge me the rest of the year. Not happy!

This review is for north town Plaza in Albuquerque. First time at this location and with therapist. Had a 90 min massage with Kristi. Web appt set-up, Reminders,Check in, meeting and massage were all great. Professional service made me happy I'm a member. Only difficulty is finding an appt on short notice. Common problem in many states.

Super RUDE customer service. I simply called inquiring why I didn’t get a return call, I left a voicemail yesterday. 5/13/22 The woman who answered was super rude just because I asked why I didn’t get a call back. She was obviously annoyed and rude. Is this what these receptionists are trained to do??? Don’t we go to ME for a positive thing??? I called back because I forgot to ask about Father’s Day gift cards but she kept putting me on hold. I know my number shows up on their end and chose to put me on hold numerous times. Soon, she sent me straight to the voicemail. What is it that this receptionist hopes to accomplish by being rude??? Or could it be racism??? I’m stumped. I asked for the manager but I doubt they’ll relay the message. Mature adults should be working, not childish adults. Customer service is a complete

I was a customer of massage envy for just about a year. I called about a month and half ago To cancel my membership and I did so or so I thought well today I got a bill ill so I called in And was informed that they had my email written down incorrectly spanish last names right lol. They proceeded to tell me that they could not do anything about that. I spoke with Kayla who is supposedly a store manager but could not give me a good answer to is why it was why this charge cannot be refunded. I will speak with her manager Janine if i got her name correctly Later on today in regards to this. I'll post a update. Called to the cop rate offince in AZ and left a message. Will post what they say! Be back bring the popcorn!

Great choice for economical services. I especially like the ease of scheduling on the ME app. Paul is great - I’ll definitely keep scheduling with him anytime he is available.

Getting to the point where I’m going to cancel my membership I can’t seem to get an appointment to save my life. They need to figure this out. I’m ready to spend my money at a better managed spa with actual availability.

What a great place to get a massage. Beautiful location and space. Teresa is an amazing masseuse. Staff is always courteous and efficient. This is definitely a must do for your physical and mental health.

First review I have ever written. But had to do it. The manager and front desk staff do not care about members and there are surprise fees. When I complained the manager could have cared less. I stopped my membership and will not return. Most of the therapists are good but they don’t seem to stay there no doubt due to management so you do end up having to change therapists a lot because the therapist you like quit. Then you have to waste your money trying new therapists until you find someone one that is a good fit. But then that person quits too. Stay away from this location.