Massage Envy - Twin Creek

Recently fell about 6 feet and landed awkward on my back. Never had a massage before but figured it was worth a try. Over last month I have had three massages by three different therapists. After my last massage yesterday, my back, which was in a lot of pain, is now pain free. All three therapist were professional and took the time to find out we’re my pain was. Each massage showed improvement. Because they were professional and caring my back is pain free. Thank you, you all are wonderful! Front desk was always professional and friendly, and went out of their way to work with my complicated work schedule, I highly recommend this location.
5 8 years ago (15-04-2018)

Called in on a Saturday to scheduled for my husband...specifically stated he needed/wanted hot stone, deep tissue and not a "fru fru" massage. The scheduler said that Susan could do that and was available that day. When he checked in the desk girl again assured him that he was on the books for a hot stone, deep tissue massage. When he met with Susan they discussed that what he wanted (hot stone, deep tissue). As she was working she was very persistent about placing him in very physically uncomfortable positions. There was nothing deep tissue about the massage...very light work. Walked out of the place not relaxed...just disappointed and felt that he wasted over $100 since we were repeatedly assured that he'd get a hot stone, **deep tissue** massage.
1 8 years ago (03-06-2018)

Long story short: massages good, customer service terrible, and I would highly suggest another massage envy location. If you are military and they try to suck you into their year membership don't do it. I tried to cancel my membership once my orders brought me someplace far from the nearest massage envy and I was told that I had to talk to the manager and she would send me an email and call me back and none of those things happened the 4 months I tried to cancel my membership. Then I told them not to bill me anymore after my year was up and they did anyways. Dealing with them on top of a deployment was too much. I thought this place was so bad that I'm honestly wondering if they just have their friends and employees give them 5 stars because that is so far off from my experience with them that I had to verify we were all talking about the same location.
1 9 years ago (01-09-2017)

John does an amazing deep tissue massage!! Front desk is always nice and helpful. Always enjoy my visits.
5 9 years ago (07-06-2017)

Always happy when I leave!
5 8 years ago (23-03-2018)