McDonald's

Repeatedly experience significantly slower service than other McDonalds. Have never received ketchup without asking. Have never been asked if I want cream or sugar with my coffee, and they won’t include it if you don’t speak up. Most workers are nice, but one was not.

I eat here often for breakfast because it is very convenient, fast, and the employees are nice. I rarely eat here for supper, but I did last week. I had the chicken sandwich and it was pretty good. Not Chick-fil-A good, but it was ok.Food: 3/5

I pass this McDonald’s pretty regularly and stop sometimes for breakfast or lunch, and it’s a really solid location. The food is typically fresher than some other locations, and the employees here are really nice.

I was in the drive thru and I was waiting. An employee came to me next and then said wait and went to the other drive thru. I asked her why she did that and she said he was next. I told her he wasn’t, because he was not. She said “wait I am getting someone else to take your order”. Very rude. Very bad customer service. I drove off without ordering.

People standing in line and staff didn't acknowledge them and when they did they weren't very personable at all as if we were bothering them. The soda machine only had coke and no other flavor. One customer asked for a big breakfast and staff told him they're serving lunch and the customer stated it's 10:20. They fixed his meal and he sent it back because his eggs looked terrible. My family and I will never visit this place again.

We went through the drive thru and I gave them my McDonald's app drive thru code which was linked to my credit card for payment. When we got to the window they said we had no code so my son paid with his credit card. I checked my credit card online and sure enough they changed me too. So not only are prices up, service down but we were double billed too.

I reviewed this McDonald’s five years ago and gave it 4 stars. Today, it’s not worth one star. There is no customer service, they do not double check the orders before throwing them at you, and they raise their voice at customers with resentful attitudes. Seriously, if you’re starving, roll the dice. Otherwise, lower your expectations and prepare yourself for a headache. Please don’t confuse this McDonald’s with the one on Hwy 31 in Vestavia, they are terrific at serving our community.

After i paid for my meal at the first window before i pulled off the cashier muttered “You’re welcome!” Very rudely and sarcastically towards me. I work in customer service as well and definitely did not expect that. Usually a customer expects a “Thank You for choosing McDonalds” “Thank you have a nice day” a simple “Thank you” or a simple “Have a nice day”. Even a “pull to the next window” would’ve been okay. But instead i was met with rudeness and aggressiveness. I understand that good help is hard to find in the midst of a pandemic where a lot of people are choosing not to work and are okay with just getting by. But that was just very unnecessary.

On our way back to Texas we stop to get breakfast, WORST experience ever at this location. The color lady was so rude to us like she was racist! Waited to order like 5 minutes at the drive thru. When finally I was ordering I asked for 2 extra plates and forks so my kids could share their pancakes. She didn’t gave us our total just said pull up. There was no one at the 1st window so we go to the next and nobody was there either. Finally she opens the window with our order in hand and my husband gives her the credit card and I start checking the order and I don’t see the extra plates so I ask her and she said “she don’t give them out” and my husband said “I’ll buy them then” and she goes “no we don’t do that” I was like “we get extra plates always at other McDonald’s” and I had asked for a large cup of water and I thought I was gonna get it and she just walk away! When we left I realized she didn’t give me syrup for the pancakes and my orange juice was so watered down and we didn’t even get the receipt I had to look in my bank activity to get location of this place!

Service is always good at this location and have never had a wrong order. It is getting a bit expensive for what it is, however.Recommended dishesDouble Cheeseburger