Memorial Park Psychiatry

This has honestly been the best practice I’ve used. They are always so kind and willing to work with you. Nicole is amazing and Alex is always so helpful! I can’t recommend her enough!

I went here for many miserable years. I was misdiagnosed, mis-medicated and mistreated the entire time. There were multiple cases of things that are literally against the law being done to me. I was forbidden from going to my own Doctor with my concerns and always forced to see an NP. The NPs were the ones who misdiagnosed me and admitted this many times. They diagnosed me with whatever, whenever, yet when I wanted to get it fixed they said I needed to pay for $8000 worth of testing. The lies told in my records are being use against me to this day. They are crooks and they will be horrid to you and won’t fill your meds, then act like you’re crazy for contacting them multiple times over the course of days to refill your meds while you are literally feeling sick. I should have never stayed but didn’t know better. The final straw was when Matthew Brams’s NP accused me of getting pain meds from 2 different Doctors and screamed at me for 20 mins straight with a clinical observer in her room. I finally had to scream to her “just let me talk” just to be heard. I had told her ahead of time that I was having major sinus surgery and what meds they would give me and that it would be refilled as needed. What happened was that I had a complication with the surgery and had to get a refill on the meds from the on-call doctor at the okay of my surgeon. Brams’s horrible NP accused me of getting them from 2 different sources until I yelled for her to stop and listen. I explained it was the same practice and the second was the on-call dr and after all that yelling she literally just said “oh… well I wish that it would tell me that.” She could have let me speak and explain it from the beginning. That was the last straw, and I was not allowed to ever speak to Brams about it because I HAD to go through the NP. She wouldn’t approve it because it was a complaint about her!! This place is unbelievable!!

I’ve been seeing NP Syria Abraham for almost 5 years now. I thought I could confide and trust her with my mental health trying out new medications, being on a 30 day trial, and stressing out all emotionally, physically, and mentally to my body. Countless months we tried different types of medications that didn’t work, and would stress everything of my well being. Finally we found the right meds for me, and continued taking them the next few years. Last year of September-November 2021, Syria Abraham wanted to try something different. I tried the new medication for 30 days, and it was working. After the 30 day trial was done, she upgraded my mg debating what it would solve an issue. Unfortunately it made it worse and this was during November. I do not have insurance and virtual visit is $125. I have a quick session which is less than 10 minutes. We touched based through email as a “follow up” She suggested I should be on a mood stabilizer, and I go back to my original dosage mg. I already ran out of those after 30 day trial was over. This was during Thanksgiving Weekend. Office was closed the new mg dosage gave me the worst side effects. I immediately discontinued. At this point my body was shaking, depression, anxiety, sleepless nights, stress, ect. These side effects I haven’t felt since I was a child. I felt it was life threatening but I didn’t want to call 911 because I do not have insurance and pay a huge bill. I was extremely concerned about my mental, emotional, and physical health during my Thanksgiving holiday. At this point no medication was able to fix this. That following Monday, I followed up, and confided to Syria Abraham about my traumatic experience. She didn’t even call and reached out to see if I was ok or even acted concerned about it. She wrote an insensitive email that stated it wasn’t necessary going back and forth through emails and I need to make another appointment. I just had a virtual visit and paid self pay rate. I replied back how she couldn’t use 5 minutes of her time to contact me over the phone? Her reply was she is going to refer to a different NP, going to stop treating me, and she has a lot of patients to take care of that she doesn’t “have time” and too busy. Obviously you aren’t too busy to reply back my email. You work from HOME and you have someone helping around your household. I’m also in the medical fields and common sense that almost all physicians, nurses ect would NEVER say they are “too busy” and don’t have time to reach out to their patients. I know for a fact I was one of the easiest cases and patient to get treated. This proves she is not genuine about others or her own patients. Wow! I put my life in her hands and she had the audacity to say she’s “too busy” and then resigned herself to no longer treat me.She sure had plenty of time to email me back and forth ,but instead chose not to call and follow up with me about concerns. You are working under Dr. Alice Mao, and NP’s like you are making her practice look bad. Im still upset how she handled the situation, and wasn’t genuinely sincere about my mental, emotional, and physical experienced during my Thanksgiving holiday. It was extremely scary for me, way beyond concerning. It is crazy how chemicals can control you, and make you become chemically unbalanced.

The doctors are great, but it is almost impossible to get I contact with the office. They don’t return calls nor do they respond to voicemails. They also cancelled my doctor appointment 5 TIMES without giving me a reason. They also forgot to give me refills and did nothing about it.

After reading all these 1 star reviews I am so surprised.. That has not been close to my experience at Memorial Park Psychiatry. I have been going here for several years now and never once had an issue. Scheduling has been easy, even the virtual appointments during the pandemic were super streamlined. They always send my prescriptions wherever I need them and have helped me with anything that I asked for. Dr. Grover is my absolute favorite and I wouldn't go anywhere else!

Impossible to get an appointment at this place!!! This lady ANA GARCIA seems to have control of all the calls and gives preference on people. "Thanks God " there are so many options available and I can go see another Doctor. These ladies are a mess!!! The Manager cant even call back. This is not good service, its not how you treat people!!! Upsetting and disappointing!!! I wish the doctor had the decency to even call back and hear what I have to say.

TLDR: If I could give good office one star, I would. The doctor doesn't remember my diagnosis or prescriptions or dosages. And the office never answers the phone, sent in the wrong prescriptions, and will cost you money by sending you the wrong prescription. Go literally anywhere else. Michael Abiodun is who I saw, and every appointment I have had to remind him of my prescriptions and dosages. I even had to remind him of the fact the he diagnosed me with ADHD at my last appointment. I realize I have only seen him three times, and they were months apart, but you would think there would be patient notes he could read so that I as a patient am not telling him things *he* already diagnosed me with. After my most recent appointment, the office called to get my insurance info and pharmacy for my prescriptions. I was in the middle of leaving for work and asked them to call back. They never did, so I tried to call back multiple times. My call would end before it even finished ringing, or I would get their voicemail system or answering service. I finally emailed them because it had been days at this point without meds that I kind of needed, and she said she would get my prescriptions sent in. While I was at work, my fiance kindly picked them up for me becsuse I wouldn't be able to make it before the pharmacy closed. Except they were the completely wrong prescriptions, and they also hadn't billed them through my insurance. So now i have nearly 100$ in psych meds that i don't take, and they didn't even go toward my copay for the year so when i go to pick up my correct medication I'll still have to pay the 250$ deductible. Why were the wrong prescriptions sent in literally days after I had an appointment, the sole purpose of which was to discuss medication? Why did they not bill through my insurance, when the email included a copy of my insurance card, and I explicitly said that I included it? What am I supposed to do with the nearly 100$ in psych meds sitting in my kitchen that I don't take? I wouldn't know the answers to those questions, because I called again and got the answering service. Again.

It's funny how the reviews are either 5-star or 1-star. I'm glad that some people seem to have a good experience with MPP, but I agree with the majority that this is a poor run practice with terrible service. Psychiatry is already a stressful health care, why add to the stress? Verdict: Avoid at all costs. Here is my review which I first posted on Yelp: As others have mentioned, this place is slow and unresponsive. Their phone always goes to an automated voicemail and their emails either go takes days for a response IF they respond at all. The office staff is rude and unprofessional, as if they don't care. I've seen two different doctors here and they been subpar. My doctor was 1.5 hours late to our appointment. Ridiculous!

I called in May and was given an appointment for August 31 with Dr. Mao. I was called August 26 and told Dr Mao had to cancel and the first available appointment was for October, nearly 6 months from my initial call. It is very rude and even irresponsible of Dr. Mao to put her patients on hold for 2 months due to her own scheduling incompetence. I do not feel like my mental health is being taken seriously by Dr. Mao or this practice.

It is with deep regret that I have to turn to google to warn others away. It is not my style. We have been going here for over a year. Dr. Smalling is a good Doctor. That is where the compliment stops though. Over 5 different occasions I had terrible experiences with getting my sons medication refills sent to the pharmacy. They either forgot to send the order in, told me it was my job to tell them to refill the order, or simply refilled the wrong medication that was not the medication that was supposed to be refilled. This causes constant stress for my son, on my, and my family. To top it off, if they make a mistake, good luck getting a hold of an actual person to answer your call. Within the last 24 hours Mon-Tues I have called 10 time and got someone voicemail, an answering service, or had my call taken and passed on to another answering machine. Typical story of Doctors mismanaging a business. We will be looking elsewhere in the future.