Metro Self Storage

Shannon is absolute gold! I recently had to back out of a storage unit I’d intended on moving my things into, and she was understanding, helpful, and, most importantly, kind. It’s rare these days to come across someone so great at working with the public. In the future, I fully intend on utilizing Extra Space for all of my storage needs because of this one encounter.

Location: Hessmer Ave., Metairie, LA Shannon goes "above and beyond" in helping clients.  She’s extremely professional, knowledgeable, and courteous.  Extra Space is most fortunate to have her in their employ.

Well I can not say much right now they manger was very helpful and friendly I when they before I rented Actually to check the place out she walked us all around showed us the size storage places that we were interested in it’s one of the reasons I decided to choose extra space I like the way the facility is arranged I actually haven’t move my things in yet I am planning on doing that on July 21 and 22nd I am looking forward to it actually she showed us where the elevators were the bathroom facilities the storage carts where to pull the van in and told us if we needed any further help to come and ask her at this point in time I would recommend a place check back with me and maybe six months and I’ll give you an update thank you

The ladies were so well mannered and went over the top to meet our needs. I was greeted upon entering and they were very knowledgeable. Anytime I go to pay my moms dues they meet my expectations. I recommended this site to friends and family, so they can experience the professionalism I experienced. Terra & Shannon are great.

I love the facility and the unit. Shannon was amazing and even called to Welcome me. The facility is very clean and well lit. I only wish there were elevators on both sides of the building instead of just on one.

This place is ridiculous. If you don't send a payment at midnight on the 1st they hit you with a late fee and send emails and text messages to let you know that they are taking possession of your property. Because you are late. Even though the payments do on the first. But apparently it's due one second after it turns the first.

They have become very expensive. One of the strongest points for this facility is the air filtering and conditioning. I have been storing here for a very, very long time and nothing I am storing ever has dust. The temperature did vary more than I would prefer in the past but nothing has ever been damaged. Recently the temperature has been a steady 72 degrees F. Good stuff, however they raise the price every few months. I had to leave. Unfortunately I had to reduce the rating.

The nice lady that works the front desk is incredible. As a business owner myself I know the importance of great customer service. I walked in after not being there for awhile and she remembered me and even little details! It's things like that that are great to find in businesses today! Keep up the great work ma'am!!

Extra Space Storage, Metairie location, was recently acquired from Metro Self- Storage. My experience with the new facility manager and assistant manager by phone and in person was excellent. Both young ladies were helpful, patient and professional.

The woman I spoke to was very helpful & easy to communicate with. All of my questions were answered in a sufficient manner.