Michael Kors

Sales person was very nice got my new watch sized and bought some perfume

Very snooty staff. Came in on 11/07/2021. They'd broadcasted online that they were having a 50% off sale 11/05 - 11/07. My friend showed me their ad on Facebook. I figured I'd go in and have a look. There was no sale as advertised and they don't like showing prices on anything. My friend who came in with me said, "Yeah they save the price shock for when you're already checking out at the register." I smelled the female and male cologne and not only did they smell the same, they smelled like formaldehyde. Wouldn't recommend this place to anyone.

Bought a purse/wallet from a store location about six months ago and absolutely loved them! The cashier told me to make sure to keep my receipt since they both came with a one year warranty, so I did. A week ago, my wallet started coming apart at the seams. I didn’t think it would be an issue since it was still covered under the warranty. I called and spoke with a representative who helped me file a claim to get it replaced. Unfortunately, that was the end of my positive experience with this company. Today I received an email stating that I would NOT receive a replacement wallet. I called back and requested to speak with a supervisor and was told only one supervisor was on duty, so it would be over a 30-40 minute wait. I said that was fine and I would wait. While waiting, the rep also advised the supervisor wouldn’t be able to do anything, specifically saying they wouldn’t even give me a coupon for my next purchase which wasn’t something I asked for...all I wanted was a replacement as promised by the warranty. Sure enough, the supervisor didn’t do anything, she actually had a huge attitude and argued with me versus listening to my concerns. Overall, I’m incredibly disappointed with the poor service, terrible product quality, and shoddy warranty replacement program. I will no longer be shopping from Michael Kors and will encourage my family/friends to avoid this company at all costs!!

Annalee, the store manager is so sweet. She is very cheerful, personable, friendly and made excellent honest recommendations to help me narrow my choices. She made my experience at this store a very positive one! Thank you Annalee!

I went to this location because sadly I had a Christmas present fall victim to the dog. It being very sentimental to me being from my parents, the manager at this location Jenny I believe was her name was very helpful and saw how much this purse meant to me. She was able to send it off and made a not so great day better.

Quality of products is bad, customer service is even worse. They will not honor reasonable warranties on manufacturing defects if the item was a gift and you have no receipt. I wish I could give them zero stars.

Great store, very professional and helpful. I was aapproachedas soon as I walked in to see what my needs were. I will definitely be back and refer all my family and friends!!!!

What is there to say about Michael Kors. We all know he creates what we want, with the quality we require! It's done with great imagination and integrity. Handbags, shoes, and fashion . MICHAEL KORS does his job and forever wows us with his classic creations. The experience in his store is very elegant. The staff are friendly, the staff is knowledgeable and truthful. Looks good on you, they let you know. More importantly if the style or color does not compliment or enhance our look, they know how to use diplomacy to guide us toward a better choice . MICHAEL KORS is on the Plaza here in Kansas City Missouri. Easy to find, handicapp accessible , calming atmosphere. Google for hours, and directions. Then go have some shop Therapy. Enjoy

When me and my twin sister went in the lady kept on watching us as if we were going to steal I felt discriminated won't be back!!!!. However a okay place to shop!!!.

This store is friendly, attentive and well managed. I will be back to shop for more gifts.