Reviews
The repair shop is great. Accessories are plentiful.
I've always sent my students to Miles because I know he is going to take care of them. I appreciate very much the amazing customer service that he created at his store. I just got the news that Miles Ahead is now has been taking by a different brand. Crossing my fingers that customer service culture and the flexibility that Miles had with customers continues.
Miles Ahead music went above and beyond any other music store I have worked with in the past. Trevor stayed in contact with me and made sure I got exactly what I wanted. When I walked in everything was ready to go, he never showed me anything outside of my price range and was exceedingly helpful throughout the entire process. The entire staff is wonderful and I will definitely be back again!
Had to take out a shark loan to pay for the $700 repairs. This store would not stand behind their work 3 months after I got the instrument back after covid began!!! They also deleted my first review.... CAN YOU RENAME THE STORE SHADY ACRES???????? Reputation IS SHOT... NEVER AGAIN
I'm a very satisfied customer of Miles Ahead Music! I'm a professional musician who lives in Nashville and I'm happy to make the 6 hour round trip drive to Louisville in order to bring my business to Miles Ahead Music. I've purchased two new instruments from Miles Ahead Music including most recently a new Yamaha Custom Z tenor saxophone. I've been delighted with the outstanding customer service and exceptional talent in the instrument repair and tech department. Adam, Miles and Aaron have been wonderfully responsive and generous with their time and expertise. I look forward to a long term relationship with Miles Ahead Music for many years to come!
Staff was great. Company just got bought out. They don't sell or buy used instruments. And if you want no interest payments you have to make sure you come the month that they offer it. Company has a fluctuating finance policy. 0% some months. Percent financing others. I was told they didn't have payment options and found out they did the following month. Unfortunately, I didn't know that and bought the month was off. When I called about it, they said there was nothing they could do. I should have gone to Conrad.
Nice shop to rent student instruments from. They have good quality instruments but are a little more expensive than some others in town. We felt like it was worth it. They also have private lessons although we didn't take them there.
Miles does great repair work. He has done a full overhaul of my professional flute using Straubinger pads, but has also worked on antique instruments, for instance repairing a broken foot joint on a 200+ year old wooden flute. Beautiful work.
Miles Ahead serves all kinds of musicians at all levels of experience and ability. I primarily use their instrument repair and maintenance services. Though I don't live in Louisville, I make the pilgrimage from Cincinnati to Miles Ahead whenever I need work done on my clarinet. I haven't trusted anyone but Miles's technicians since they did an overhaul on my R13 several years ago. They do really stellar work.
Great customer service, we were helped by Adam. He explained everything very clear and nicely. Definitely recommend this place specially if you are a Mom like me that knows nothing about musical instruments.. great place !!!