Mission Painting and Home Improvements

We hired Mission Painting to paint the whole interior of our new-to-us home. The entire team made the process as easy as possible, and were very responsive throughout the project. The crew was very careful to move/cover furniture as needed and were very respectful of our space as we still needed to live in the house during the project. They worked diligently & quickly, and finished ahead of schedule. They also came back after completion to touch up a few areas to be sure we were happy with the finished project. The outcome is beautiful, and we are grateful to the team!

Positives: Everyone, including the estimator, crew chief, crew, project manager, and owner, was courteous, respectful, and professional. The estimate and contract were very clear about expectations as to what work would be completed and how that work would be completed. The crew was careful in their cleanup, although they did leave the faucets turned on every night. Kevin, the crew chief, who was overseeing multiple projects, had great attention to detail when he did a walk around marking places to touch-up. Negatives: Communication with the estimator, Ben, through the point of signing the contract was fine. Once they were ready to begin the process, Jessica emailed asking for paint colors and asking if we had any questions. She then forwarded those questions to David, the project manager, who did not respond until we emailed him the list of questions directly several days later. The contract states that Mission Painting will “provide daily updates to our customers.” Other than the day they power-washed, we never knew when anyone was coming to work so we had to stay home much more than usual. They power-washed on Friday, said they'd be back Saturday and maybe Sunday, but they didn't show up either day. Then they showed up unexpectedly the next Saturday morning. During the three days of painting, the project manager never came onsite or contacted us via email or text to ask how things were going. We had to stay home for the three days so we could communicate colors and answer questions for the crew. The contract states, "We will use great care around flowers and all sensitive landscaping" and "If anything at your home gets broken, we will report it to YOU before leaving or leave you a note that it will be taken care of ASAP. Under no circumstance will we leave it for you, the customer, to find." However, our dryer vent cover and branches from our Japanese maple tree were broken yet no one told us about it. After we pointed out the damage, the company was quick to take care of the problems. The contract states, "This is for 2 coats of paint. We spray, back-roll, and brush the first coat to fully penetrate and cover the surface. The top coat is sprayed to coverage after the 1st coat is fully dried." Paint was sprayed and back-rolled. No brushing was done on the first coat. Later touch-ups were done with a brush. There was never a second spraying done. We won’t know for a few years whether or not the paint job was good enough in spite of this short-cut. Four days after the painting was finished, David came out to do a final walk-around. Together we marked several places to touch up, including painting behind the weatherstripping of a door that had been closed when the painters initially painted it. The paint was already cracking at seams between the cedar shakes that had apparently not been caulked initially. He said that’s just the way it is with this kind of siding. After he left, we found that the door still had not been painted. The next day we went ahead and painted the edge of the door and caulked and painted the cracks in the siding just to get the project completed. The house does look beautiful, although we don’t know yet how long the paint job will last. UPDATE: After we posted this review, Eric contacted us and graciously offered to paint a second coat, which we scheduled for the fall. It has now been four months since the original coat was painted, and paint has chipped off the shingles in some areas and peeled off downspouts that were not primed initially. We are thankful that the company will be coming out to repaint the house in the next few weeks.Service: Exterior painting