Mitchell's Outdoor Power Equipment

This Post is in reference to Orlando Nevels and Charles Humphreys reviews. We're sorry you are not happy with the service received. Th one thing I can grantee you is it was running good and the deck was indeed level when you left. We test each piece of equipment before it leaves our site. When rods are bent, decks are not level, we typically see trash build up and other carriage and deck damage due to negligence by the owners. We are happy to correct the issues and explain why they are needed. We are an honest business whom tries to treat each customer the way we would want to be treated. Best of Luck with your Lawn Equipment Billy Mitchell Owner/Operator
5 7 years ago (27-03-2018)

Stopped by around 9am to have 2 10” Stihl chainsaw blades sharpened. I EXPECTED they would sharpen them while I waited, as most shops do as it only takes a few minutes. I was told I’d have to leave them and they’d call me, “they’d try and have it done by noon.” Around 3:30pm I hadn’t received a call but I was in the area so I stopped in. They were ready. I said “no one called to let me know.” The man (Mr. Mitchell I presume) looks as the clock and says, “ah, they’ve been ready a few hours now.” Not the response I was looking for at all. He tells me it’s gojng to be $21.40 ($20 Plus tax) this morning I was told it was $10 per blade, keep in mind the majority of blades are 18-20” and while I did have 2 they are are only 10” each so they equal 20” between the two of them. I pointed this out hoping he’d understand my reasoning, no dice. I paid my money and walked away, NEVER AGAIN will I shop here regardless that it’s only 5 minutes from my house and the next closest place ‘my favorite usual place is a half hour away. Next time I’ll make the trip to Frederick’s Sales and Service! This is also not the first or only time I’ve been in this business, every time no one speaks until they’re (Mr. Mitchell) is done doing whatever he’s doing, no “I’ll be right with you, please be patient,” nothing. Very disappointing especially for a man of his generation!
1 7 years ago (27-03-2018)

Very courteous and knowledgeable. Very fair pricing.
5 7 years ago (25-05-2018)

Best mower service ever! Great service and fellowship.
5 8 years ago (18-01-2018)

Let me start by saying that i am not a very picky customer and generally i am lenient when it comes to customer service. However, this business "takes the cake" when it comes to terrible work and service. We dropped off our John Deere to see why the blades were cutting uneven. In fact it was cutting so unevenly that i could not use the mower without scalping the yard. I explained the problem to the mechanic and he explained that "sometimes the deck on those John Deerr's can get bent and then there nothing you can do with them". I understood and informed him that if that were the case i would be okay with his assessment. I did however, ask that he contact me before making any repairs to the mower so that i could monitor how much money was being put into the mower. He responded "of course, we generally like to keep it under $100. This was great news or so i thought. Two weeks later i get a call saying that my mower was ready to be picked up. I assumed that since this was the first time that i was contacted that nothing was repaired because the mower was found to be broken beyond repair. Let me be clear, i was still willing to pay just for that knowledge. However, when i arrived, a rather blunt/rude older gentleman informed me that the cost was $147. I asked what all was done and he listed off , "aired up the front tire, leveled the deck and changed the battery". I said "changed the battery ?" "Does the mower still scalp the ground?" "Because if it does then why would i need a battery for a mower that i cant use? " Also, it occurred to me later the battery they changed was less than 7 month's old and was in perfect working order when i dropped the mower off. I was confused. I wasn't notified about a battery issue or anything else the entire time they had my mower. He told me that i could go and check and see if it was working okay. I was puzzled. He wanted me to walk outside with two of my children and see if they fixed my mower? He wanted me to see if the mower was still scalping the ground. "Wasn't he supposed to know if they fixed the mower", i asked ? Because if it wasn't fixed, then why the battery? If it were fixed, then why am i the one who needs to see if it has been repaired. Shouldn't someone there know ? The man was unmoved by my line of questioning and simply repeated the price i was t pay. I realized i had no real option. I could refuse to pay and not have my mower or i could pay and potentially still have a mower that didn't work. I paid. I got home and discovered that other than changing the battery, nothing was repaired, cleaned, changed or fixed. The mower still scalps the ground and is unusable. No belts were tightened, the blades weren't sharpened, heck they didn't even spray it off. They simply charged me $147 for a battery i didn't need, to leave a problem that makes the mower unusable and give the most deplorable of customer service in the process. I would not under any circumstance return to this business and i advise you not to either.
1 8 years ago (12-04-2017)