Mohawk Moving & Storage

We recently completed the first part of a multi-stage move and Mohawk was exceptional. Their professionalism and willingness to dig-in and do whatever was needed to get the job done on-time was unequaled. This was by far our easiest move experience even though it was more complicated than previous moves. Our sincere thanks to the whole team, including Phil, Shawn, Todd, Andrew, Jacob, Marcell, and Ron! We’ve already booked them for the next stage!

Bob K , the sales guy, was outstanding. Also, the team who picked up my stuff were great, and amazing hard workers. BUT Sarah A my "moving coordinator" was incredibly incompetent. My move was from MN to AZ, so the communication was critical. When I first spoke with her she sounded like we'd be in constant communication, and I'd know what was going on every step of the way. My experience was the opposite of that. MULTIPLE, times, I'd try and contact her, both by phone and e-mail, and no response, even after 48 hours. Her excuse was that she was having "computer and phone issues". If this is true, Mohawk needs to set her up with the tools so she can do her job. Bt, I'm skeptical she was having these "issues" Luckily, many of these times Bob was able to help. In one of her e-mail responses she sounded put-off because I was asking for a status. She seemed unaware that if she was out of the office, the professional thing to do, is to leave an auto-reply, with who her back-up was. Even down to the last day, the movers called me to tell me they were on there way, she gave me no ETA. As I mentioned, Bob K is amazing, but if you get assigned Sarah A as your moving coordinator INSIST that you have someone else.

Crammed furniture into a storage unit. No pads on the furniture, items were totally unprotected. The movers were suppose to place items in 3 different storage units according to color coded boxes, furniture, and other items. Of course they claimed we were at the storage units which we were but could not be in two places at once. We were hoping for a better outcome but i have 1/3 of my Christmas tree because it was not put in the climate control unit. It is buried someplace in the non climate control unit. That unit is stacked to the ceiling and the movers blocked the back door to the unit with either furniture or boxes on top of the lip of the door so it can not be raised. We had to hire our own movers to move everything for the unit and sort accordingly and move back into the storage unit. A total fiasco.

I used Mohawk Moving & Storage to complete a move from Los Angeles earlier this year, and had a great experience with the team who assisted with the move into my new home. Shane, Raymond and Tony provided great service and were incredibly easy to work with.