Montblanc

Incredibly professional service. Marija, store manager, has been very helpful to chose and find the right writing instrument for our gift. She has gone above and beyond to find the last piece of instrument of a limited collection in the country and sent it to us in less than a day ! Very impressed and look forward to working with her again.

Just inquired about a refill for my pen over the phone - spoke with a very pleasant and helpful woman who answered my questions and took care that I ordered the correct refill. Excellent service. Will be a regular customer here.

A bunch of unprofessional liars work at this store! I gave my MB pen for engraving and it’s been 2+ months now. I’ve been calling them since a few weeks now and every time they give me a different reason for the delay. This store is a disgrace to the MB brand heritage.

Excellent Service. I had drop my pen and they were able to repair it immediately. I am a collector and I really appreciated the attention Gary gave to me and the service. My next investment in my collection will be at this store. Thank you again.

This review only applies to this specific store and not the company. The company produces a great product and has great and exceptional service and 90% of the time when I don’t get their service I need from the store which is most of the time I go through the company and I get exceptional service and recognition for their product. I Have shopped their stores in Las Vegas, NYC both airport and non and abroad and their service was great. For some reason I feel like the Boston store really doesn’t want to be there. First off they used to have two stores. In both their stores they had great service and they recognized that I am a 20 year customer and got exceptional service. One of their stores closed during the 2009-2012 US financial break down and ever since then the failure in customer service and lack of customer respect began. Almost to the point where I would rather deal with my Montblanc issues when travelled so I don’t have to deal with the Boston people. Before I used to go into a Montblanc store and see the same person I used to deal with or dealt with at least last visit 5-6 months prior. Now every time I go into the store there is a new face and 60% of the time I know more about their product than they do. Their service has defaulted back to no service and the stores have always been empty as if every customer who goes in there get a no answer and is referred to call the international customer service which can fix everything but they can’t do anything. Many times I go into the store and request a simple service and they pretend like they care or know what to do but they tell you that they have to send it out for service or they give you an un-realistic date. For example an engraving would take a week, or the changing of a barrel would be considered a special custom repair and the item required to be sent out, or we can’t engrave this pen because it is too scratched and it could break. The solution for the above issues would be as simple as saying thank you to that sales rep and coming in a week later, because it was guaranteed that it would be another sales person and hope for a better chance this time. In the above examples I did return a week later and got a complementary engraving because per their own policy that pen was eligible for a complementary engraving, the barrel was replaced on the spot because all that needed to be done was to twist one barrel off and insert a new barrel and the scratched pen was engraved at my own risk and if it did break I accepted the responsibility to change the part. This shows an inconsistency in service provided and this store certainly doesn’t have any inconsistency in its employees or their service. Almost every time I go in there I have to evaluate the situation and be wise to know how to ask the right question to make sure I get the answer I want. Every other store I have been to from India to NYC I never had this problem. Every time I go in there I manage to come out of the store disappointed and leave me wondering why do I even like to own their brand. Most recently I went to the store to purchase a new pen and learned that this store was not a store that would carry that pen and that pen could not be found anywhere, anymore. A few clicks away and I purchased the pen online. I asked the clerk if I can have it engraved here and he said it would cost money even though you would have bought it from an original Montblanc online store and you have all the information it could not be done because of their new policy. This policy I looked up online and could not find. This policy that I have heard other clerks say, even when I contact Montblanc they seem not to have heard of this policy. The store clerk mentioning that this Montblanc store is not part of the official Montblanc enterprise and therefore they can't even make orders.

This is a review for Mont Blanc located in Copley place at 100 Huntingon Ave Boston MA 02116. I'm sad to say that in the year 2015 that I would experience racial discrimination at my visit to Mont Blanc. As any other customer I walked in spoke with a sales associate who kindly presented a beautiful pen that would make Donald Trump do a double take. While me and my friends sat and listened attentively to the young lady that was working her sales pitch about the lovely pen, I couldn't help to notice a gold and silver object next to the tester pens. As I fiddled with the eh object which peak led my interested a Caucasian manager for Mont Blanc walked up me where I was seated and stated "Don't play with that" while grabbing the object from my hands. With a puzzled look I Replied excuse me? She stated that the item was very expensive and not a toy. I could not have been so embarrassed in my life. Here stood a woman that just belittled me as if I was some little lost child that had no business stepping foot into Mont Blanc. I calming replied why are you even talking to me, you can clearly see that I'm being helped by a sales associate. To then she replied I am the boutique manager as if it changed the fact seconds ago she just disrespected me. I then replied "I am a paying customer just like any one else, I am not a little child for you to speak to me like that". She then replied "please do not cause a scene,"as if I was perpetuating the stereotype of black people causing scenes in public areas. As I told her to leave me alone while I tried to focus my attention in the sales associate. The same manager stood a few steps behind her sales associate staring at me with a disdained look. I could not help but to approach this woman who clearing had in her mind that a young man like me couldn't possibly have enough money to purchase a pen of that quality. I asked the manager "Is there a problem? Why are you staring me like I'm going to steal your merchandise? She stood there mute, and looked away trying to ignore me like I didn't exist. I could not come to terms with me spending my hard earned money in a business ran by a racial prejudice manager. Not to say that this person reflects how all Mont Blanc employees treat their customers. There is clearly a lack of judgement on the behalf of Human resources for hiring someone who practices discrimination on anyone who doesn't fit the mold of someone who is capable of buying Mont Blanc products. I will further pursue this matter and make sure that this manager is dealt with accordingly.

I love my Monblanc pens. The Montblanc store in Copley Plaza is well stacked and with friendly, helpful staff.

Very good serivce and a very nice pen.

Exceptional customer service and products.

Great people and items