Mountain Alarm Fire & Security

My company switched from Tyco to Mountain Alarm recently and it was the best decision I have ever made. They have provided excellent customer service, training, and low cost options for our stores with the new technology. Integrating alarm systems between all the retail stores has made it much easier to manage things remotely and take our security to the next level. Their company has saved me countless headaches and allowed me to focus more on impactful business needs. Thank you Mountain Alarm! I would recommend this company for any retailer or home monitoring needs.
5 8 years ago (18-05-2018)

Paid a fortune to have my alarm installed. I then moved and paid another fortune for someone to disconnect it and place it in a box. In between moves my house was left unprotected for a considerable amount of time. My alarm then stopped working and they told me I would have to pay for the cost of labor and parts to fix it. I told them I already paid for the set up and they explained an alarm was like a car, if you buy it and it breaks then you have to pay to get it fixed. The problem was with the cellular chip. The current cellular chip was outdated and would not send an alarm signal to the monitoring station. Customer service didn't understand how the alarm worked so I had to troubleshoot myself by reading alarm forums created by alarm technicians. According to the forums, this was a common problem with this type of alarm. Once I found this out I explained I would need a new cellular chip. Mountain alarm told me I would have to pay for this with the labor if I wanted my alarm to work. I cancelled my contract and purchased Simplisafe. I now pay 50% less and none of my hardware has failed. I also know my home is protected with reliable customer service and components. I'm glad to see others that have had negative experiences with this company have left reviews. My experience was a few years ago but after reading the recent reviews I was compelled to share my experience and hopefully save someone a bunch of money and headache from dealing with this incompetent company.
1 8 years ago (22-04-2018)

Fraud Company I was a customer with Mountain Alarm for 15 years. I found out that my alarm was never even being monitored.. I had paid for monitoring service for 15 years and my alarm was Not Monitored.. When I contacted Mountain Alarm they said that in the fine print of my contract it says I will be responsible for testing my own alarm monitoring every 30 days. Who tests their own monitoring every 30 days ? No one - Fraud. They then sent a technician(took two weeks) out to clear the error code and noise from the alarm that cost me $150. Then I get a $200. bill for an early cancellation fee.
1 9 years ago (17-03-2018)

We have been a customer for almost 20 years and mostly things went well till recently when I discovered our maintenance alarm was not even connected to the phone system. We had issues with our office alarm and called for a new quote. We signed the quote and awaited the repairs. They demanded that we sign a new contract before they would fix our alarm. The issue is we were perfectly happy with our month to month. Then they said that we had to sign a month to month contract to get our alarm fixed. Why is a contract needed for a month to month? Our alarm was broken for weeks and they would not resolve until we signed this contract. We signed it and sent it to them. They still took an entire week to come fix the alarm. Then I found out the maintenance alarm was not even connected, and I have no idea how long that was going on with the alarm. I just know that we were paying for something we did not have. There was no apology or resolve, so we cancelled that one. I still have my current office alarm and now I am having to send in the original signature month to month contract to them? I just do not understand why a scan does not work. My manager is not in the same office and I get her signature via scan not in person. I had to make a special trip just to appease this company and get an original signature. I'm pretty sure we are cancelling soon due to the lack of customer service while our alarm was not working. Mostly we will be cancelling, because our alarm was broken for weeks. They would not fix it until we did what they wanted regardless of the fact that we were a current customer with a broken alarm. They did not care at all that our office was not secure, but they sure cared about that month to month signature on their contract. That is the kind of company you will be dealing with here. The guy who installed our alarm was great along with the service technician. The office manager took days to get back with me most of the time even though she knew our situation. She was friendly, but I would have liked a little more concern. She said there is nothing she can do and that this directive is from the top. Well I feel like the top needs to consider some different service for their customers. Mostly keeping their alarm working as a first priority.
2 12 years ago (17-02-2015)

Over priced, terrible customer service. Unresponsive. Tries to get every dollar from you. Go elsewhere!
1 9 years ago (01-09-2017)