Muffley & Associates Real Estate

They lost important information regarding my loved ones service. Also, the funeral director was very aggressive in asking for payment after the service, as if we were going to run out on the bill. I understand it’s a business but that was ridiculous.

I had the uncomfortable experience to speak with Mr. Randy Rodriguez. My company sent him a decedent and he called speaking very rude and ill to one of my Directors. His approach was very rude, distasteful and unprofessional. My apologies, as a professional, for any families that have to deal with his attitude. We are in a service industry and it is important that even as colleagues, we are kind in our approach to one another.

First of all my mom had passed and her hair and make up was not her.Then the cards for her funeral was all wrong. And last her death certificate had her father's last name same as mine. So I was not happy at all. So next time there is a a funeral will not be there for sure..Had to go over there several times and still not fixed.

I've lived in Clovis NM all my life and as far as I know my family has always used Muffley Funeral Home however my mother in law recently passed away and from the very beginning, everything was handled so unprofessional. The folks here are so impersonal. The guy that took our information got every single name wrong for the obituary. I personally had to call in 3 times to make sure names were spelt correctly. On the day of the viewing, we were told she was in a room around the corner. No one escorted us so naturally the room around the corner held a deceased man. When I went back to the office the girl there pointed and still did not walk us to the room. We walked in several rooms before we got the right one. Now after nearly 8 months later, we need the copy of the invoice of the funeral services for our attorneys and we have given the girl who answered very unprofessional and her voice so low you can barely hear her Mikayla was her name, 2 email addresses and 4 phone calls requesting the same thing and we have yet to see something. When I called I asked for a manager and she wouldn't pass me to one and offered to help but yet I'm still waiting on the email. If I could do NO stars, i would. This company has gone downhill and lacks the sympathy and personalization a family should get when they are grieving at the loss of their loved one. I would definitely not recommend this place to anyone and I'm sorry my parents have pre-planned with them already or I'd have them change that too! After 6 calls later and no requested document, I finally got through to Ronny and he was the most helpful out of everyone we dealt with! He faxed me the much needed invoice in less than 2 minutes! Thank you Ronny!

The person whom always answered the phone at this funeral home was EXTREMELY RUDE. We had an unexpected loss in our family and instead of taking that into consideration, being understanding and patient he was very snappy and rude, I was in tears by the time the call had ended. He is obviously in the wrong line of business. If you want somewhere that is going to answer your questions and be kind DO NOT go to this place. If you want someone who is going to make you feel like the death in your family isn't sensitive then this is the place to go. Would never recommend anyone go here. I also did not write this review while emotions were high. I am writing this over a month later. If I could give 0 stars I would. Muffley Funeral Home doesn't deserve a single star from my experience.

Randy was polite, respectful, and Professional. We stated we wanted a direct cremation. There was no arguments over it. And no strong arming. Everytime we visited he was available and answered every question. Thank you for making the passing of my father a stress free event.

I've twice been disappointed by the lack of professionalism. On one occasion my cousins body was left outside of the church unattended so I stood by her casket because even dead she should not ever have been left outside like that. And just recently I attended a family members funeral and everyone was there for her except for the deceased. Somehow they wrote the wrong time down so all family in attendance with NO FLOWERS AND NO BODY. Then they tried handing her ashes off to her brother to take to his sister's funeral that he just got into town for. Sad handling

When we lost our son's Muffley's went out their way for us we are beyond blessed for all they did during the hardest times in our life..Thank you Muffley's funeral home we will forever be greatful for all you did for us.Randy was so understanding and amazing through it all .Thank you Randy God bless you truly heaven sent during this dark time in our life!

My mother passed away unexpectedly, and not a half-hour afterwards, I had someone asking what my plans were for her. Muffley took her after I felt strong-armed into it. We opted for a direct cremation, my mother's wishes, which they were trying to change our minds on. Their bedside manner was jarring and not very comforting. They made countless errors on her online obituary, and even after I pointed them out, they still have not corrected any of the spelling errors on her online obituary. IT HAS BEEN 3 YEARS.

They care more about their local business more then the care of customers going through the toughest time in their lives, take advantage of people and lie and try to blame others for their mistakes, if you are going through a terrible time in your life, DO NOT make it worse by going with these clowns