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Reviews, get directions and contact details for Nail Trust

Nail Trust
Address: 3422 Merle Hay Rd , Des Moines 50310, IA, US
Phone: (515) 278-1087
State: IA
City: Des Moines
Zip Code: 50310



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Reviews
I came in for a pedicure, when I left I had a nasty infection on my big toe! Keep in mind I had never ever in my life had a toe infection before and it happened right after my pedicure. Pus and everything came out it was disgusting and for weeks I could barely walk. I would give a 0/5 and I will not be coming back. I don’t know if they did not properly sanitize their tools but this salon gave me an infection. Avoid if you can! Save ur nails!Service: Pedicure
Been going here for approximately 20 years. Great customer service. They listen to what you want and do it. Was relieved that Linda sold to her niece, Tu, who has taken care of me and my friends these past 10 years. Read some other comments on here and found them to be harsh and completely not an experience I have had in my decades of coming here. I came here because they DON'T overfile or harm my nail beds otherwise. When asked to, they will remove the old polish completely for you, if you were too lazy to get it done yourself before you went there, hey, we do it. I'm not convinced they charge for that service. I have had them ask me if I minded them helping out a walk-in for a moment to get them prepped, when busy. Usually during the soak in my pedicure, as they are otherwise too engaged with my hands and feet at most times. I see no reason to keep them sitting over my feet, while they are soaking, when they can be instead, welcoming a new customer in and prepping her for her treatment. Not only do I use them for mani/pedis, I also have the very kind, Tu, wax and pluck my eyebrows to perfection that I could never achieve. The prices have always been great here and the staff remembers you. You wouldn't expect that, necessarily to the point that they do. They take time to get to know the client, it's very much like the old days in the 80s of going to your hairdresser and getting therapy by talking about whatever was on your mind. Same deal happened with nail technicians as well during that time and Tu and the girls seem to keep to that tradition by their genuine concern about how your life has been since you were last in. Now, I must go sob, as I have referred to the old days as...the 80s. Does this mean I get my Gen X card confiscated?!?!
Walked in to try to get my nails taken off and a manicure. From the second I walked in was refused service and told that they “don’t have time” - didn’t give me the option wait. I’m not sure if it’s because I wasn’t a regular client or size discrimination because I’m a larger person or because I was wearing a mask, but stay away from this place. It also stunk in there . Just fyi.
Been going here for so many years...whether to get my nails all done for a special occasion, or just a mani/pedi. The wonderful ladies in there have always been great for my mom before she passed in 2017, my sister, and myself over the many years. The ladies, including the owner, feel like family, and always ask how everyone is. If it's acrylic, gel, or some fun design, there's no better place, or better priced! Plus they always have mani/pedi deals if you want to pamper yourself and do it all... I don't trust anyone else with my nails! Never have I ever had a fungus issue, or anything else. The owner takes a LOT of pride in her place, her people, and making customers happy!
If you value quality services over fancy decor, you’ll love Nail Trust. The ladies are very efficient and friendly. Best leg massage I’ve ever had. They’re particularly kind with my 80 year old mom who uses oxygen; so accommodating and sweet.
Just so you know, this place does NOT do dipped nails. My nails look horrible, and I will not be back. I only have them 2 stars because of the color.
I absolutely love Nail Trust. The owner, Thu spelling? is so friendly & extremely detail oriented. Actually, every person that works there takes pride in their work and it shows. I receive compliments on my nails all of the time. They’ve lasted a long time, standing up to a busy life! I was nervous about trying a new place, but truly had nothing to be concerned about - I am always welcomed at the door, am made to be comfortable & have always received the best care & service. I highly recommend you try Nail Trust!!
I arrived and I was the only one there one there on a Saturday afternoon. That should have been my first clue! She was nice, but I had the acrylics for less than 24 hours and they look like they need a fill already. She did not get the mixture any where close to my nail bed so today they look horrible. Also the paint job has missed spots and lumps everywhere. My 6 year old grand daughter could have done better. Very disappointing experience! Would not recommend. Will not go back.
Great place for a pedicure! So friendly and always accommodating. Amazing prices also! It's my go-to place now!
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