Napa Auto Parts

Had issues with my moped and the employee came out and walked me through step by step the process and waited till I was able to fix my issue. Very helpful! Easy parking and great place to go for great service

Small store with helpful and courteous staff. Prices seem about average and they do have sales which look appealing. Tough to find as it is in the back of an industrial area from the main drag. They carried a wide range of products including a fuel system cleaner I was looking for that I could not find elsewhere and it did not ship to Hawaii. Will be back here again and maybe next time I can catch their sale.

Ask for a part I have purchased here before they said it's not in, when or even could order it n they made no effort to accommodate me so I left n ordered it from Amazon n got what I wanted..

Excellent service and ensured all my issues were resolved. Originally purchased genuine NAPA parts from Hanabusa NAPA in Waianae, but had issues with parts/vehicle while driving in Kalihi and this NAPA location quickly solved my issues and provided a cash refund to me for the discrepancies. Highly recommend this NAPA location and service team. Mahalo nui!

Small store with a hardworking team. Thank you for your work!

Great place great people best parts for your vehicle

Excellent service. 9 times out of 10 they have the part I need in stock and the other time it only takes a day for them to get. I normally go straight to Michael and he is a top notch employee. Super knowledgable and goes above and beyond - couldn't have done a lot of jobs without his advice.

Could have and should have recieved better customer service from the first person who I spoke to regarding a return. I was told they couldn't take it back because the original store wasn't a corporate store. Although the receipt I had showed otherwise, all my questions seemed to be dismissed. I called the original branch to clarify and was told they were a corporate store. So I went back into the store to double check. Luckily I got a different guy who checked and verified that they could indeed accept the return. Thus guy was apologetic and provided me with the service that I deserved. He definitely earned my respect and reaffirmed the reason why I buy from Napa.

The place itself isn't bad but the products they sell are. They sold us an aftermarket part for shocks. The shocks ended up breaking in half after only driving 30 miles at most. The store workers were extremely apologetic. They let us return the parts but considering how much they costed still not worth it. Customer service is 4 stars The product 1.5 stars

Ask for Steve or Steven. They both know their stuff. I've learned a lot in Napa's classes for techs. Jeff is a great rep and knows how to help you get ahead in your business. Excellent selection of parts available between their island wide network of stores. Derrick manages the store like a pro.